Jeremiah Arroyo
Seattle
Summary
Dynamic, client-oriented General Manager with a proven track record at Google, excelling in budget management and stakeholder engagement. Achieved a 27% reduction in labor costs through process optimization and automation. Adept at enhancing operational efficiency and fostering client relationships, driving significant growth in complex environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager - Passport Operations
CGI Federal Inc.
Seattle
08.2024 - Current
- Oversaw operations at assigned location, ensuring compliance with client performance standards.
- Led cross-functional teams to improve project delivery and operational efficiency.
- Managed budgets and resource allocation across multiple projects concurrently.
- Cultivated stakeholder relationships to align projects and foster collaboration.
- Directed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Ensured contractor employees acknowledged Passport Internal Controls and Standards of Conduct within one day.
- Delivered performance-related data to Government for monitoring and compliance assessments.
- Implemented continuous improvement initiatives to enhance service delivery and operational efficiency.
General Manager - Operations
WEDRIVEU - INC
Seattle
11.2022 - 05.2023
- Served as primary point of contact for all clients within Seattle market, collaborating with internal teams.
- Successfully led a team of over 100 employees and managed a fleet of 75 vehicles for seamless transportation services.
- Developed strategic plans that enhanced operational efficiency, reducing SLA penalties by 37% through improved tracking and standards.
- Conducted analysis of organizational processes, implementing initiatives that optimized workflows and reduced labor costs by 22%.
- Cultivated strong client relationships, addressing transportation needs such as budget forecasts, service expansions, and SLA adjustments.
- Ensured compliance with industry regulations by overseeing licensing and permitting processes.
- Led recruitment, training, and performance management to foster a high-performing team culture focused on professional development.
- Implemented advanced technologies to enhance route efficiency, fuel consumption optimization, and tracking capabilities.
Central Operations - General Manager
UBER TECHNOLOGIES - INC
Seattle
08.2018 - 06.2020
- Launched and led market expansions in Los Angeles, Seattle, and New Orleans, driving significant growth in complex environments.
- Focused on staffing models, optimizing performance, and designing scalable processes for operational success.
- Developed and implemented centralized Field Productivity Dashboard, achieving 27% labor cost reduction and 1.8x productivity gain across US and LATAM.
- Created Field Manager Dashboard, empowering local Operations Managers to optimize staffing, manage deployment strategies, and minimize unnecessary expenses.
- Designed and tested tools across multiple markets to enhance processes and achieve consistent operational efficiencies.
- Utilized SQL, Google Suite, and Office Suite to develop scalable solutions for city teams, ensuring uniform KPI measurement and focus area identification.
- Optimized Field operations costs by crafting SOPs for deployment, rebalancing, charging ops, navigation, and staffing practices.
- Collaborated with city teams to design tools that improve operations in complaint resolution, compliance, and cost management through standardized KPI measurement.
Process Improvement & Operations Manager
Google
Seattle
09.2016 - 03.2018
- Launched initial Google Express expansion in Northwest, adding 68 partner merchants to Seattle and Denver markets from 16 partners.
- Managed forecasting, staffing, and Lean initiatives for 36 merchants, achieving $55 million annual GMV.
- Cultivated partnership with Costco Warehouse, generating $450,000 weekly GMV through hybrid workspace arrangement.
- Directed national demand SOP meetings among cross-functional stakeholders to ensure labor and supply consistency.
- Reduced Seattle packaging error rate from 1.559% to 0.0424% within 12 weeks through effective training and SOP implementation.
- Rolled out three national SOPs, enhancing customer packaging success rate and lowering DPMO by 64% in Q1.
- Automated resource management by deploying data recording templates and dashboards for metric analysis.
- Designed training programs for 127 warehouse operators to optimize daily fulfillment operations in Seattle.
Education
Six Sigma Green Belt -
Management And Strategy Institute
06-2017
Baccalaureate of Arts - Economics
University of Washington
Seabeck, WA06-2013
Skills
- Budget management and resource allocation
- Stakeholder engagement and client relations
- Performance analysis and operational efficiency
- Project delivery and workflow planning
- Process optimization and automation
- Change management and supply chain management
Certification
Project Managment Professional
Timeline
General Manager - Passport Operations
CGI Federal Inc.
08.2024 - Current
General Manager - Operations
WEDRIVEU - INC
11.2022 - 05.2023
Central Operations - General Manager
UBER TECHNOLOGIES - INC
08.2018 - 06.2020
Process Improvement & Operations Manager
Google
09.2016 - 03.2018
Six Sigma Green Belt -
Management And Strategy Institute
Baccalaureate of Arts - Economics
University of Washington