Jeremiah Barris
Coweta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures, and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Stay-at-home dad
Self
04.2024 - Current
- Used this time to help around the home and spend time with my family.
In-store Tech, In-Home Tech.
Best Buy/Geek Squad
01.2004 - 04.2024
- Transitioned from in-store tech support for PC repairs to providing in-home assistance. Performed repairs and maintenance on computers, networking solutions, and home security systems. Led automation projects integrating smart home technology in residential environments. Trained incoming staff members to uphold high service standards. Worked closely with management to foster communication between retail and field teams. Completed various appliance repairs including televisions and computers. Defined roles and responsibilities to clarify team expectations and improve service delivery.
- Diagnosed and resolved technical issues for a diverse range of consumer electronics.
- Provided exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Trained new technicians on repair processes and best practices for efficiency.
- Led initiatives to optimize repair processes, resulting in improved turnaround times for customers.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Handled returns and exchanges professionally, ensuring a smooth process for both customers and the company.
Sales
Check Into Cash
01.2003 - 01.2005
- Facilitated loan processing while ensuring efficient cash movement from register to safe and transporting funds to and from bank as required.
- Analyzed daily sales figures and developed strategies to increase sales.
Sales
Vally Auburn
01.2002 - 01.2002
- focused on pre-owned automobile sales
Email-Voice support, Lev 2 tech, Shift lead
Stream
01.2000 - 01.2002
- Assisted in building database for computer repairs as one of first hires in HP email support. Delivered voice support for brands including Microsoft, HP, and Gateway. Advanced from Level 1 to Level 2 support agent, improving customer service capabilities. Created comprehensive training materials for new employees to enhance team proficiency.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
Stocker
Walmart
01.1999 - 01.2000
- Stocker helped people load items into their vehicles.
Education
High school diploma -
Silver High
Silver City01-1999
Skills
- Computer maintenance and repair
- Knowledge of current technologies
- Skilled in using MS Office tools
- Quick solution finder
- Two decades of client engagement experience
Accomplishments
Taking care of the home and finishing needed repairs on the inside and outside of the home wile spending time with the family and taking care of needed day to day task for the family.
Certification
- Licensed CCTV - 2020/2024
Timeline
Stay-at-home dad
Self
04.2024 - Current
In-store Tech, In-Home Tech.
Best Buy/Geek Squad
01.2004 - 04.2024
Sales
Check Into Cash
01.2003 - 01.2005
Sales
Vally Auburn
01.2002 - 01.2002
Email-Voice support, Lev 2 tech, Shift lead
Stream
01.2000 - 01.2002
Stocker
Walmart
01.1999 - 01.2000
High school diploma -
Silver High