Jeremiah Byrd
Arlington,VA
Summary
Currently a vigilant Transportation Security Officer with over 2 years of experience inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional proficient in x-ray, hand wand and explosive detection machine operations. Commended for acting quickly to counter security threats and exercising sound judgment while performing observations. Experienced in screening people, belongings and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Arlington, VA
01.2022 - Current
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Monitored security checkpoints for compliance with applicable security protocols.
- Screened 15000 passengers per day by verifying ID's and boarding passes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Safeguarded transportation operations at commercial airports and railway stations.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Coordinated with security personnel throughout facility via device communication, updating colleagues on situations requiring attention or action.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Calibrate machines which are required for screening procedures to operate smoothly.
General Maintenance Worker
Summit Church DC
Springfield , VA
12.2020 - 12.2021
- Dusted furniture, vacuumed carpets, and removed stains from items used for venue events
- Assisted set up of tables, chairs, and other equipment for community and employee events
- Set up and broke down venue spaces for over 100 events based on directions and diagrams
- Performed routine sweeping, mopping, waxing, and polishing of high-traffic floors daily
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness daily
- Loaded, unloaded and moved material to and from storage and production areas daily
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing bi-weekly
- Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures
- Washed walls, woodwork and windows of offices, public meeting rooms and break rooms
- Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper monthly
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep daily
- Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
- Assisted with set up of tables, chairs and other equipment for community and employee events.
- Maintained and repaired facilities, equipment, and tools.
- Engaged with over 300 people per service
Customer Service Cashier
Spirit Halloween
Springfield, VA
09.2019 - 11.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Educated of 100 customers on promotions to enhance sales
- Resolved customer complaints and maintained clean and tidy checkout area
- Counted money in drawers at beginning and end of each shift
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Counted money in drawers at beginning and end of each shift.
Education
No Degree - Visual Arts
Old Dominion University
Norfolk, VAHigh School Diploma -
West Springfield High School
Springfield, VA06.2020
Skills
- Flexible & Adaptable
- Operations Management
- Procedure Implementation
- Excellent Communication
Hobbies and Interests
My hobbies include Gunpla model kit building, origami and drawing.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
01.2022 - Current
General Maintenance Worker
Summit Church DC
12.2020 - 12.2021
Customer Service Cashier
Spirit Halloween
09.2019 - 11.2019
No Degree - Visual Arts
Old Dominion University
High School Diploma -
West Springfield High School