Jeremiah Clemente
Orlando,Florida
Summary
Results-driven Collections Specialist known for high productivity and efficient task completion. Specialize in negotiation, debt recovery strategies, and regulatory compliance. Excel in communication, problem-solving, and empathy to navigate complex situations and achieve positive outcomes. Committed to maintaining professionalism and integrity in challenging environments.
Overview
4
4
years of professional experience
Work History
Collections Specialist
HF Holdings
Orlando, FL
07.2024 - Current
- Coordinated with legal department on litigation processes for non-responsive debtors.
- Maintained accurate records of all collection activities in company database.
- Contacted customers with delinquent accounts to solicit payment.
- Received payment and posted to appropriate customer accounts.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Accepted and processed customer payments and applied toward account balances.
- Developed collection methods to achieve or exceed company financial goals.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Barback Lead
Ember
Orlando, FL
01.2024 - 08.2024
- Manage barback operations, ensuring efficient stock replenishment and cleanliness
- Train and mentor new barbacks, improving team performance and service quality
- Coordinate with bartenders to maintain seamless service during peak hours
- Implement inventory control measures, reducing waste and optimizing stock levels
- Enhance customer satisfaction through prompt support and attention to detail
Sales Representative/Customer Service
Momentum Solar
Orlando, FL
10.2022 - 01.2024
- Generate leads and closed sales, exceeding monthly targets by 12%, enhancing company revenue
- Collaborated with the team to streamline sale processe, improving efficiency and customer satisfaction
- Analyzed market trends to identify opportunities, resulting in a 9% increase in client acquisition
- Provided detailed product information to customers, boosting conversion rates and sales volume
- Resolved customer concerns and issues promptly, maintaining a high level of client satisfaction and retention
Vacation Sales Representative
Platinum Elite Stays
Orlando, FL
05.2021 - 10.2022
- Managed client inquiries and bookings, achieving high customer satisfaction and repeat business
- Actively approach potential customers to promote vacation packages and generate sales leads
- Build and maintain strong relationships with customers to ensure repeat business and customer satisfaction
- Explain the features and benefits of various vacation packages and assist customers in selecting the best option for their needs
- Handle customer inquiries and provide accurate information about vacation packages, pricing, and availability
- Use persuasive sales techniques to overcome objections and close sales
- Meet and exceed sales targets and goals on a monthly basis
- Provide exceptional customer service throughout the sales process and ensure a smooth vacation booking experience
Education
General High School Diploma -
Osceloa High School
Kissimmee, FL05.2021
Skills
- Customer service
- Communication skills
- Restaurant experience
- Time management
- Microsoft word
- English
- Payment plan management
- Payment posting
- Proficiency in CRM
- Data entry efficiency
- Call center experience
- Skip tracing
- Credit reporting
- Outbound calling
- Teamwork orientation
- Credit and collections
Timeline
Collections Specialist
HF Holdings
07.2024 - Current
Barback Lead
Ember
01.2024 - 08.2024
Sales Representative/Customer Service
Momentum Solar
10.2022 - 01.2024
Vacation Sales Representative
Platinum Elite Stays
05.2021 - 10.2022
General High School Diploma -
Osceloa High School