Jeremiah Cook

• Contacted new and existing customers to outline benefits of
• product
• Update customer's credit card information
• Demonstrated product features to align with customer needs.
• Developed key customer relationships to increase sales.
• Executed 44 Outbound calls to customers to expand client base.

• Processed payments over phone and set up recurring drafts.
• Secured payments by following up with customers which disregarded promise to pay.
• Reviewed accounts to determine payment plan compliance.
• Overcame objections by applying advanced training and persuasion techniques.
• Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.

• Processed payments over phone and set up recurring drafts.
• Secured payments by following up with customers which disregarded promise to pay.
• Reviewed accounts to determine payment plan compliance.
• Located debtors by utilizing skip tracking and other strategies.
• Overcame objections by applying advanced training and persuasion techniques.
• Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Reviewed customer account information to determine current issues and potential solutions.
• Reviewed account and service histories to identify trends and issues.

• Monitored customer order process and addressed customer issues.
• Fostered relationships with customers to expand customer base and retain business.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Followed-up with clients after installations to assess quality service and customer satisfaction.
• Demonstrated product features to align with customer needs.
• Prepared and processed contracts and order forms for new and existing customers.
• Created sales and revenue-generating opportunities in new markets to improve bottom line.
• Developed key customer relationships to increase sales.

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Monitored customer order process and addressed customer issues.
• Developed key customer relationships to increase sales.
• Worked with production teams to assess, update and optimize delivery dates for customers.
• Pursued new accounts through lead generation, cold calling and advertising referrals.

• Measured, mixed and prepped raw materials according to company specifications and recipes.
• Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
• Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
• Maintained temperature, sweep and sanitation logs to document proper conditions.
• Designed and implemented new bakery menu to emphasize on local produce.
• Took precautions to avoid cross-contamination between food items.
• Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
• Inspected products for quality assurance before display.
• Maintained current knowledge of pricing, ingredients, product availability and current promotion.
• Prepared bagels, breads and pastries.

Inbound/Outbound Customer Service.

We would call members of insurance companies like Humana, BCBS, WellCare, Aetna, and schedule their (IHE) In Home Health Evaluation. Would educate members of the benefits of this option at no additional cost to them. Would also give appointment details as Date, Time and clinician name who would arrive.