Summary
Overview
Work History
Education
Skills
Timeline
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Jeremiah Dieckmann

Jeremiah Dieckmann

Schaumburg,IL

Summary

Customer Success and Onboarding Specialist with 5+ years of experience driving client engagement, delivering personalized onboarding experiences, and optimizing customer retention across SaaS, fintech, and retail industries. Proven ability to build relationships, educate clients, and guide them through the customer journey using CRM tools and data-driven insights. Former Account Executive and Compliance Analyst with a strong foundation in communication, problem-solving, and client success enablement.

Overview

2026
2026
years of professional experience

Work History

Account Executive

Yelp
01.2023 - 05.2025
  • Onboarded and trained new clients to Yelp’s advertising solutions, ensuring feature adoption and early success.
  • Provided consultative support to align customer goals with platform capabilities, increasing customer satisfaction and long-term retention.
  • Managed a high volume of client accounts through CRM, maintaining timely follow-ups and fostering trust-based relationships.

Compliance Analyst (Client Onboarding)

S&P Solutions
01.2021 - 04.2023
  • Led onboarding for new users on a cryptocurrency exchange platform, validating identity (KYC) and verifying documentation to ensure seamless setup.
  • Developed efficient onboarding workflows and identified process gaps, improving customer verification speed by 30%.
  • Maintained a customer-first mindset while balancing compliance needs, ensuring user experience remained smooth and respectful.

Customer Experience & Operations Manager

Metro by T-Mobile
01.2018 - 01.2021
  • Built lasting relationships with a diverse clientele through personalized service, earning repeat business and high CSAT scores.
  • Trained and led a team of 15 in customer-facing roles, embedding a service-first mindset and coaching on product education and onboarding.
  • Handled escalated customer concerns with empathy and solutions, turning 85%+ of negative experiences into positive outcomes.

Owner

The Soiree Society
2018 - 2020
  • Curated and executed high-impact private and public events, tailoring experiences to diverse client needs across lifestyle, corporate, and cultural themes.
  • Built strategic partnerships with local venues, vendors, and small businesses to deliver seamless, elevated event experiences.
  • Served as a trusted special event consultant, providing expert guidance on logistics, guest engagement, and brand alignment for clients and collaborators.
  • Led social media strategy and content creation, growing brand awareness and driving event attendance through targeted campaigns and organic engagement.
  • Managed end-to-end event operations including budgeting, vendor coordination, on-site execution, and post-event follow-up.
  • Maintained a strong community presence by aligning events with local trends, seasonal themes, and client expectations.

Hospitality & Marketing Manager

The Se7en Group
01.2015 - 01.2020
  • Led hospitality events and client engagement strategies, providing VIP onboarding experiences and follow-through.
  • Executed client communications and service touchpoints, leading to 20% year-over-year repeat business.
  • Oversaw marketing campaigns to educate and onboard new clients on brand experiences and event offerings.

Account Executive

State Farm
03.2013 - 03.2016
  • Managed onboarding and policy setup for over 5,000 clients, simplifying complex information and ensuring confidence in coverage.
  • Acted as a trusted advisor during key moments of the customer journey, leading to high retention and referral rates.
  • Maintained detailed CRM records and proactive follow-ups, supporting long-term customer success.

Head of Security

Moe’s Cantina
12.2012 - 01.2015

Education

B.A. - Social Sciences, Criminal Justice & Psychology

Benedictine University
Lisle, IL
01.2014

Skills

  • Customer Onboarding & Training
  • Client Relationship Management
  • CRM Systems (Salesforce, HubSpot)
  • Cross-functional Collaboration
  • Success Metrics & Client Health Tracking
  • Process Improvement
  • KYC & Risk Assessment
  • Time Management & Empathy

Timeline

Account Executive

Yelp
01.2023 - 05.2025

Compliance Analyst (Client Onboarding)

S&P Solutions
01.2021 - 04.2023

Customer Experience & Operations Manager

Metro by T-Mobile
01.2018 - 01.2021

Hospitality & Marketing Manager

The Se7en Group
01.2015 - 01.2020

Account Executive

State Farm
03.2013 - 03.2016

Head of Security

Moe’s Cantina
12.2012 - 01.2015

B.A. - Social Sciences, Criminal Justice & Psychology

Benedictine University

Owner

The Soiree Society
2018 - 2020

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