Jeremiah Graham
Jacksonville
Summary
Detail-oriented and customer-focused banking professional with experience in cash handling, financial transactions, and customer service. Adept at fostering strong client relationships, ensuring transaction accuracy, and contributing to branch success. Passionate about advancing within the banking industry by leveraging problem-solving, leadership, and teamwork skills. Committed to delivering exceptional service and operational efficiency in a financial institution setting.
Overview
4
4
years of professional experience
Work History
Teller
Community First Credit Union of Florida
Jacksonville
10.2024 - Current
- Offered exceptional customer service by remaining friendly and professional during every transaction.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds, and cashier's checks.
- Leveraged customer insights to deliver personalized product recommendations, effectively promoting Money Market accounts, and Certificates of Deposit (CDs).
Team Leader
Chick-fil-A
Jacksonville
04.2024 - 10.2024
- Set performance expectations and monitored team progress toward goals.
- Provided constructive feedback and delegated tasks based on strengths.
- Balanced all cash drawers, including the safe, and processed end-of-day financial reports to ensure accuracy and compliance with restaurant procedures.
Manager
Culver's
Jacksonville
12.2023 - 02.2024
- Ensured operational efficiency by optimizing workflow and team coordination
- Built strong relationships with team members and enhanced customer service
- Worked across different stations to maintain smooth operations
Supervisor
Chick-fil-A Restaurants
Jacksonville
07.2022 - 11.2023
- Enforced company policies, and maintained operational standards.
- Led and motivated team members to enhance efficiency and service quality.
- Demonstrated strong leadership by conducting performance evaluations and providing strategic coaching, directly leading to the promotion of four team members.
Bagger
Publix Super Markets
Jacksonville
10.2021 - 07.2022
- Assisted customers with purchases and ensured a seamless shopping experience
- Maintained store cleanliness and organized shopping carts for customer convenience
Education
High School Diploma -
Englewood High School
Englewood, FL06.2024
Skills
- Cash handling and transaction accuracy
- Customer Service Excellence
- Leadership and Team Management
- Problem-Solving and Conflict Resolution
- Training and mentorship
- Strong work ethic and professionalism
- Communication and Interpersonal Skills
- Financial Services Knowledge
Volunteer Experience
- Schell-Sweet Food Distribution, Helping feed families in need in Downtown Jacksonville (Every second Saturday)
- Twin Lakes Elementary, Assisted with community events, including Trunk or Treat and Teacher Appreciation Breakfast.
Affiliations
- Lead Saxophone, Junior Year
- Vice President & President, 5000 Role Models of Excellence Project – Mentored young boys in leadership, personal development, and career readiness
Timeline
Teller
Community First Credit Union of Florida
10.2024 - Current
Team Leader
Chick-fil-A
04.2024 - 10.2024
Manager
Culver's
12.2023 - 02.2024
Supervisor
Chick-fil-A Restaurants
07.2022 - 11.2023
Bagger
Publix Super Markets
10.2021 - 07.2022
High School Diploma -
Englewood High School
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