Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Over a decade of experience, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/Bartender
Darden Restaurants, YardHouse
01.2019 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Darden Restaurants, Olive Garden
06.2014 - 01.2019
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
West Brook High School
Beaumont, TX
Associate of Science - Computer Science
Lone Star College
Houston, TX
08-2028
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
High volume dining
Hospitality service expertise
Service prioritization
Team collaboration
Accomplishments
Named Employee of the Month on multiple occasions
Contributed to the establishment winning a Darden Diamond Award due to a consistently high GSS( guest Satisfaction Score)
Cultivated a group of regular guests at the bar due to excellence in hospitality
Crafting homemade beer using specialized equipment and brewing techniques
Learning new cooking techniques and expanding my culinary skills
I like working with my hands and fixing things
Experiment with cocktails utilizing an extensive home bar
On Mondays I commit time to a group that engage in problem solving exercises and collaborative creative storytelling utilizing philosophy and improvisation to create a unique and fulfilling narrative