Jeremiah-Jake Kuloloia-Palalay
Wailuku
Summary
I am a driven Ramp Supervisor who wants the best for myself and the team I work with. I have all the certifications needed for this job role. Dedicated Ramp Supervisor with over four years of experience in ground support operations, quick to jump on decision calls in a timely manner. Leadership was never a thought when I was an agent, until I realized how I wanted more for myself with this great company. Stepping into the leadership role really opened up my mind more to being a better version of myself. Safety is number one, and it will always be carved into me.
Overview
8
8
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
Wailuku
07.2022 - Current
- Supervised ramp operations to ensure efficient aircraft loading and unloading.
- Coordinated staff schedules to optimize workforce distribution and meet flight demands.
- Monitored equipment usage to maintain compliance with safety standards.
- Assisted in resolving operational issues to minimize delays during peak hours.
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Managed shift schedules for ramp staff members, including breaks and mealtimes.
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Investigated any incidents involving damage to aircraft or property during loading and unloading activities.
- Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
- Participated in team meetings to discuss performance, safety, and operational improvements.
- Participated in regular safety drills and training sessions.
- Certified to brake ride, and tow aircraft to remote pads.
- Well-rounded with admin work and other computer tasks.
Ramp Agent
Southwest Airlines
Kahului
07.2019 - 07.2022
- Loaded and unloaded passenger luggage from aircraft and transport vehicles.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Operated equipment to support on-ground operations in between flights.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Certified to tow aircraft to the gate and remote areas.
- Manage to lead my gate crew in a positive way.
- Transferred to HNL to work there for almost about a year than came back to Maui worked as an agent for a few months then stepped up.
Lead Ramp Agent
Delta Global Services, DGS
Wailuku
12.2018 - 06.2019
- Coordinated aircraft ground support services for efficient turnaround operations.
- Oversaw baggage handling processes to ensure timely delivery to passengers.
- Trained new ramp agents in safety protocols and operational procedures.
- Inspected equipment to maintain safety standards and operational readiness.
- Communicated with team members to address any issues during ramp operations.
- Conducted preflight inspections on aircrafts to identify any maintenance or repair needs.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Prepared documents related to flight operations such as load sheets, gate passes, manifests.
- Ensured that all necessary paperwork was completed accurately prior to each flight's departure.
Masonry Laborer
Paul Yokoyama
Wailuku
07.2017 - 12.2018
- Communicated with team to coordinate daily work assignments effectively.
- Carried heavy building materials such as bricks, blocks, and bags of cement up ladders to work sites.
- Operated multiple heavy equipment, such as loaders, excavators, backhoes, and forklifts.
- I worked alongside my grandpa as his laborer.
- Built wood forms for pouring concrete foundation footings and walls.
- Operated power tools such as drills, grinders, saws, and trowels.
- Assisted skilled masons in laying bricks and blocks effectively.
Education
High School Diploma -
Henry Perrine Baldwin High School
Wailuku, HI05-2017
Some College (No Degree) -
University of Hawaii Maui College
Kahului, HISkills
- Aircraft towing
- Shift management
- Safety compliance
- Ground support services
- Decision making
- Team leadership
- Performance evaluation
- Communication
- Initial Leadership Development
- Admin work (Daily Schedule, Exception Logs and other task)
Timeline
Ramp Supervisor
Southwest Airlines
07.2022 - Current
Ramp Agent
Southwest Airlines
07.2019 - 07.2022
Lead Ramp Agent
Delta Global Services, DGS
12.2018 - 06.2019
Masonry Laborer
Paul Yokoyama
07.2017 - 12.2018
High School Diploma -
Henry Perrine Baldwin High School
Some College (No Degree) -
University of Hawaii Maui College