Jeremiah King
Houston,TX
Summary
Dedicated customer support professional with proven ability to resolve concerns and enhance client satisfaction in fast-paced environments. Skilled in managing priorities, maintaining accurate information, and identifying customer needs. Seeking remote Customer Support, Customer Success, or Virtual Administrative Assistant role to leverage strong communication, organization, and problem-solving skills to drive team and customer success.
Overview
8
8
years of professional experience
Work History
Clinical Administrative Assistant (CAA)
Proud Moments ABA
Ocean Springs, Mississippi
02.2025 - 10.2026
- Organized materials and maintained clean work areas to facilitate smooth operations.
- Streamlined project documentation process by organizing plans and reports for easy access.
- Coordinated client intake, scheduling, and records for ABA therapy services.
- Coordinated calendars for clinicians, families, and therapy appointments to optimize scheduling.
- Communicated with parents, therapists, and office staff on daily needs.
- Maintained confidential clinical files and updated client information.
Customer Service Representative
Alorica
Remote
08.2023 - 03.2025
- Delivered professional assistance to customers by identifying needs and implementing effective solutions.
- Responded to customer questions and concerns with clear, accurate, and timely communication.
- Resolved customer issues by gathering relevant information and evaluating available solutions.
- Ensured positive customer experiences during challenging interactions through patience, empathy, and professionalism.
- Managed multiple customer requests and responsibilities while maintaining accuracy and attention to detail.
- Collaborated with team members and management to address customer concerns and improve service outcomes.
- Protected sensitive customer information and followed company procedures regarding privacy and confidentiality.
- Demonstrated reliability, adaptability, and strong time-management skills in a fast-paced customer service environment.
Retail Sales Associate
Walmart
Ocean Springs, Mississippi
01.2020 - 06.2023
- Assisted Walmart customers with product questions and aisle directions.
- Processed register transactions using Walmart point-of-sale system.
- Stocked merchandise and kept shelf displays organized.
- Refilled product cases and rotated inventory on sales floor.
- Supported Walmart customers with product questions and aisle locations.
- Processed transactions at register using Walmart point-of-sale system.
Barista/Cashier
Starbucks
Ocean Springs, Mississippi
07.2018 - 12.2019
- Prepared handcrafted espresso beverages following Starbucks recipes and drink standards.
Education
Associate of Arts - Nursing Education
Bishop State Community College
Mobile, AL05-2029
High School Diploma -
Moss Point High School
Moss Point, MS05-2019
Skills
- CRM & Customer Support Systems
- Customer Support: CRM/Customer Service Software
- HIPAA compliance
- Microsoft Office / Google Workspace
- Productivity: Microsoft Word, Excel, Outlook, Google Docs, Google Sheets, Gmail
- Virtual Meeting Platforms
- Communication: Email, Chat, Phone Support, Video Conferencing
- Written customer communication
- Digital organization
- Task management
- Remote task prioritization
- Software learning agility
- Administrative: Data Entry, Digital File Management, Scheduling, Documentation
- Experienced in handling customer information with discretion and professionalism
- Professional communication
Timeline
Clinical Administrative Assistant (CAA)
Proud Moments ABA
02.2025 - 10.2026
Customer Service Representative
Alorica
08.2023 - 03.2025
Retail Sales Associate
Walmart
01.2020 - 06.2023
Barista/Cashier
Starbucks
07.2018 - 12.2019
Associate of Arts - Nursing Education
Bishop State Community College
High School Diploma -
Moss Point High School