Experienced Store Manager with a strong background in leading retail operations and driving team performance. Skilled in training staff on exceptional customer service standards and effective sales strategies. Proven ability to manage both front-end and back-end operations to ensure seamless store functionality and a superior customer experience.
• Lead the highest-volume store in the fleet of 115 locations, consistently delivering top-tier results in an outlet center environment.
• Achieved “Best Year Ever” performance for two consecutive years (2023 & 2024), with 2025 trending positively year-to-date.
• Manage a high-performing team of up to 17 associates during peak seasons, including 2 full-time Assistant Managers and 3 Sales Leads.
• Drove strong sales performance with an average transaction value of $110, consistently outperforming outlet benchmarks.
• Consistently ranked Top in the company for email capture, enhancing customer engagement and loyalty.
• Maintained a Top 3 company-wide ranking in both Last Year (LY) and Plan metrics throughout 2024 and into 2025.
• Awarded the “Turkey Award” for delivering the highest Black Friday sales in company history (2023).
• Achieved #2 regional ranking for Q4 2-Year Growth (2LY) by implementing advanced employee development strategies.
• Promoted from the Dallas market to South Florida’s highest-volume district to lead a Top 50 store, based on proven performance and leadership excellence.
• Managed two high-volume locations within the same center, driving a combined $7.5M in annual sales.
• Delivered consistent operational excellence by ensuring all initiatives and projects met deadlines, quality benchmarks, and budget goals.
Expertise in Relationship Building
Proven Team Leadership with a Focus on Coaching and Mentorship
Efficient Order and Inventory Management
Strong Focus on Driving and Maximizing Profitability
Training and Development of Staff for Operational Excellence
Performance Management and Goal Achievement
Comprehensive Store Operations and Management Experience
Visual Merchandising and Store Display Execution
Talent Development and Personnel Growth
Strategic Merchandising to Drive Sales
Accurate Execution of Bank Deposit Procedures
Proficient in Store Opening and Closing Operations
Skilled in POS Systems and Transactional Accuracy
Strategic and Forward-Thinking Problem Solver