Jeremiah Martin
Atlanta,GA
Summary
Highly motivated and results-driven professional with a strong focus on achieving success in all endeavors. Completed a comprehensive prelicensing course and is a Licensed Property and Casualty Insurance Claims Adjuster in the state of Georgia. Committed to ethical practices, ensuring integrity and reliability in all aspects of work. Greatest strength lies in ability to quickly grasp new concepts, adapt to dynamic situations, and tackle challenges head-on with enthusiasm. Eager to apply skills and dedication to a role contributing positively to a team, while growing professionally.
Overview
6
6
years of professional experience
Work History
Behavioral Specialist
Hillside Inc.
08.2023 - Current
- Assisted clients in identifying, understanding, and managing their symptoms
- Evaluated client needs to provide helpful resources and support through personable communication
- Interviewed new patients to complete admission forms and assess mental health status
- Maintained detailed records of client interactions, including progress notes, case histories, and tracking their movement on and off the unit
- Participated in treatment planning by helping to identify patients' problems, needs and strengths
- Facilitated new employee training on shift operations and coached team members to enhance productivity and safety
Tax Solutions Specialist
TruTax & Credit Solutions
10.2021 - 03.2023
- Utilized expert knowledge to provide comprehensive and accurate responses to inquiries
- Demonstrated exceptional patience and communication skills to address client concerns and defuse tense situations
- Managed client expectations and provided clear explanations and timelines improving customer satisfaction by 15%
- Ensured employees complied with company policies and procedures
- Displayed excellent customer service skills, effectively handling difficult calls
Administrative Assistant / User Support
Mountainseed Appraisal Management
07.2019 - 07.2021
- Offered technical support, applying expertise in computer hardware and software to resolve user issues effectively
- Communicated with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine the best way to assist the customer
- Deescalated problems & delivered results to frustrated customers
- Maintained logs of support services provided in the ticketing system or other appropriate database
Guest Ambassador / Activities Host
Punch Bowl Social
08.2018 - 06.2019
- Enthusiastically greeted guests, answered questions, & made suggestions
- Managed the wait list and reservations for bowling lanes and other activities
- Worked alongside a team to provide a high level of hospitality
- Executed diverse duties and responsibilities as assigned, contributing to the smooth operation of the job site
Education
Property And Casualty License -
Georgia Department of Insurance
03-2024
Prelicensing Course Certification -
Adjuster Pro
02-2024
High School Diploma -
TNT ACADEMY
05.2016
Film
SAE Institute
Skills
- Excellent Time Management
- Customer Relationship Management
- Strong Attention to Detail
- Strong Data Collection and Analysis Skills
- Team Player
- Proficient Written and Verbal Communication Skills
- Adaptability
- Microsoft Office (Word, Excel, Outlook, & Powerpoint)
- POS Systems
Timeline
Behavioral Specialist
Hillside Inc.
08.2023 - Current
Tax Solutions Specialist
TruTax & Credit Solutions
10.2021 - 03.2023
Administrative Assistant / User Support
Mountainseed Appraisal Management
07.2019 - 07.2021
Guest Ambassador / Activities Host
Punch Bowl Social
08.2018 - 06.2019
Property And Casualty License -
Georgia Department of Insurance
Prelicensing Course Certification -
Adjuster Pro
High School Diploma -
TNT ACADEMY
Film
SAE Institute
Similar Profiles
Victoria MarlinVictoria Marlin
Teaching Assistant II at Hillside Children’s CenterTeaching Assistant II at Hillside Children’s Center
Enzo RevelliEnzo Revelli
Volunteer at Hillside Church Of MarinVolunteer at Hillside Church Of Marin
Yomi Forsh-HamiltonYomi Forsh-Hamilton
Library Associate-Programs and Outreach at Hillside Public LibraryLibrary Associate-Programs and Outreach at Hillside Public Library