Jeremiah Mizzelle
Virginia Beach,VA
Summary
Dynamic insurance professional with a proven track record of fostering client trust and consistently exceeding sales targets. Recognized for collaborative efforts that prioritize client needs in fast-paced environments while adeptly navigating policy development, client consultation, and strategic planning. Expertise in building and maintaining strong client relationships, leveraging in-depth knowledge of insurance products and market trends to deliver customized solutions. A results-driven approach ensures successful negotiation and effective risk management, complemented by exceptional communication and customer service skills.
Overview
14
14
years of professional experience
8
8
Years 34,000+ Sold Policies
Work History
Insurance Sales Agent (Remote) — High-Volume Performance Leader
Homesite Insurance Group
05.2022 - Current
- Generated $1.82M annual revenue across 21,250 annual sales calls, averaging $7,293 daily revenue and $203 per new policy, positioning for 3x growth through team replication
- Achieved 42.2% overall close rate (64% policy close from quotes) and 8,976 policies sold annually, demonstrating elite-tier conversion efficiency exceeding company standards
- Processed 14,025 quotes with 66% quote rate from 21,250 calls, establishing repeatable lead-to-quote process framework for team scaling
- Executed 32% cross-sell penetration (2,872 additional policies), generating $582K incremental revenue and establishing model for customer lifetime value expansion
- Mentored 8 newly onboarded agents on advanced call scripts, objection handling, and consultative selling techniques, resulting in 3 agents achieving top-10 producer status within 90 days
- Documented and systematized personal sales methodology for team playbook, reducing new hire ramp-up time from 6 months to 4 months
- Designed agent coaching framework focused on quote conversion and cross-sell techniques, improving peer team average close rate by 8% over 12-month period
- Coached team on customer retention strategies, contributing to 95% first-contact resolution rate and reducing policy lapse rates by 15%
- Achieved Net Promoter Score (NPS) of 80%, nearly 2x the insurance industry average (42%), through exceptional service delivery and relationship management
- Maintained 4.9 out of 5 customer satisfaction rating with 95% first-contact resolution rate, establishing benchmark for customer service excellence
- Implemented customer journey mapping that identified retention touchpoints, reducing policy cancellations by 12% and improving lifetime customer value
- Processed payment systems with 100% compliance accuracy and zero transaction errors, maintaining customer trust and regulatory adherence
- Optimized daily call structure (85 calls/day) across inbound (47%), outbound (32%), and follow-up (11%) segments for maximum conversion efficiency
- Analyzed hourly revenue metrics ($1,043.65/hour), identified peak performance windows, and retooled schedule to capture $127K additional annual revenue
- Maintained detailed CRM records for 2,500+ active clients, enabling data-driven follow-up strategy that increased repeat business by 22%
Licensed Insurance Sales Agent — Rapid Growth & Regional Recognition
AAA Tidewater
Virginia Beach
01.2020 - 05.2022
- Exceeded monthly sales benchmarks, averaging 450 homeowner policies monthly (5,400 annually), establishing consistent top-tier producer status
- Achieved 87% policy retention rate, well above company average (78%), through proactive client relationship management and policy review process
- Recognized as Rookie Sales Agent of the Year for exceptional early-career performance, rapid quota attainment, and peer mentorship contributions
- Generated cross-sell ratio of 1.8 policies per customer through consultative needs assessment and product knowledge expertise
- Mentored 6 incoming agents on prospecting techniques (cold calling, referral development, networking), with 4 advancing to top-20 producer tier within 18 months
- Established peer coaching model for objection handling and call closing, reducing agent turnover by 18% and improving team morale
- Positioned as informal team ambassador for new hire onboarding, reducing first-90-day attrition by 22% through structured mentorship program
- Built robust client acquisition strategy combining cold calling, networking, and referral incentives, generating 40% of monthly revenue from repeat referrals
- Customized insurance programs based on detailed needs analysis, increasing policy customization and average premium per customer by 12%
- Managed high-volume call environments (200+ daily contacts), maintaining 82% call-to-quote conversion through disciplined time management and call structure
Licensed Insurance Sales Agent (Remote) — National Sales Operations
Liberty Mutual
02.2019 - 01.2020
- Implemented remote-first sales strategies that became foundational model for Liberty Mutual's expanded remote operations, serving 2,000+ customers
- Designed and executed targeted outreach campaigns (cold calling, prospecting, networking) that increased monthly new customer acquisition by 28%
- Assessed client needs through consultative consultations, delivering personalized insurance packages with policy retention rate of 84%
- Tracked and analyzed sales metrics across 50+ client interactions weekly, refining sales tactics based on performance insights and market response
- Advanced professional knowledge through continuous education in insurance regulations and emerging products, maintaining certification currency and client trust
Property and Casualty Insurance Agent — Elite Performance & Market Leadership
GEICO
Virginia Beach
05.2014 - 02.2019
- Achieved top-5 sales performance for three consecutive years, recognized as R7 Profit Sharing top performer and MOAT Team Gold recipient
- Sold 3,593 insurance products (homeowners, renters, jewelry, ID fraud protection) in single year, demonstrating high-volume sales capability and customer rapport
- Averaged 12 sales per day, exceeding daily quotas by 25%, with one record-breaking day achieving 107 policies in 7.5 hours
- Ranked among top 3 sales agents out of 200 employees in 2018, demonstrating exceptional competitive performance and productivity
- Mentored 5+ agents on market positioning, coverage analysis, and customer retention strategies, with 2 advancing to senior producer roles
- Led night-shift operations with no managerial oversight, fostering high-performance teamwork and maintaining morale in fast-paced environment
- Coached fellow Marine veteran toward promotion to leadership role, demonstrating commitment to team development and veteran advancement
- Developed and executed marketing strategies that increased new customer acquisition by 18% through local partnerships and targeted campaigns
- Increased regional market share through competitive trend analysis and best-practice implementation, contributing to GEICO's growth in Virginia market
- Drove 15% revenue increase (FY2021 segment), substantially exceeding organizational targets and demonstrating revenue scalability potential
- Demonstrated strong client retention through proactive policy reviews and identification of savings opportunities, maintaining 86% renewal rate
- Achieved highest customer satisfaction ratings among peer team, reflecting commitment to exceptional service and problem resolution
- Streamlined customer service workflows through cross-functional collaboration with underwriting and claims departments, reducing processing times by 20%
Operations Coordinator & Team Leader — Manufacturing & Operational Excellence
Keurig Green Mountain
Suffolk
07.2012 - 05.2014
- Led night-shift operations with no managerial oversight, establishing work systems that increased production output by 20% and maintained safety compliance
- Boosted coffee production from 33 to 110 bags per night (233% increase) within 90 days through workflow optimization, process discipline, and team motivation
- Played key role in launching multi-million-dollar manufacturing facility, reducing ramp-up time through streamlined processes and cross-functional coordination
- Reduced production downtime by developing nightly operational plans with backup procedures, enabling consistent performance metrics surpassing all shifts
- Troubleshot SCADA and Sympatech systems to ensure accurate data transfer and coffee production consistency, minimizing errors and downtime
- Enhanced production data accuracy through advanced technology verification and input protocols, reducing data entry errors by 95%
- Developed ad-hoc management reports providing critical insights for production planning and strategic decision-making
- Cultivated continuous improvement culture by mentoring colleagues on safety protocols, equipment operation, and inventory management
- Maintained impeccable safety record through established safety-first protocols and optimized workflows, contributing to zero safety incidents during tenure
- Mentored Marine veteran colleague, providing technical skills and professional guidance leading to promotion to leadership tier
Education
Bachelor of Science - Business Administration
Liberty University
Lynchburg, VA05-2027
High School Diploma -
Commonwealth Military Academy
Virginia Beach, VA01.2011
Skills
- Sales Leadership & Team Development
- Growth-focused operations oversight
- Proficient in advanced selling methods
- Customer engagement proficiency
- Technology & Systems Proficiency
- Proficient in negotiation
- Experienced in insurance sales strategies
- Customer engagement
- Licensed insurance professional
- Connection fostering
- Carrier partnership development
- Market expansion initiatives
- Strategic insurance sales
- New agent training
Certification
Sales Strategies and Approaches in a New World of Selling
Issued Apr 2025
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Diversity, Inclusion, and Belonging
Issued Jan 2025
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Six Sigma Certifications
Six Sigma Online; Aveta Business Institute
Issued Jan 2024
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Communicating with Confidence
Issued Sep 2023
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Delivering an Authentic Elevator Pitch
Issued Sep 2023
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Excel Essential Training (Microsoft 365)
Issued Sep 2023
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Executive Presence on Video Conference Calls
Issued Sep 2023
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Learning Personal Branding
Issued Sep 2023
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Sales Strategy: How to Effectively Sell Your Product or Service
Issued Sep 2023
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Speaking Confidently and Effectively
Issued Sep 2023
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Strategic Thinking
Issued Sep 2023
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Timeline
Insurance Sales Agent (Remote) — High-Volume Performance Leader
Homesite Insurance Group
05.2022 - Current
Licensed Insurance Sales Agent — Rapid Growth & Regional Recognition
AAA Tidewater
01.2020 - 05.2022
Licensed Insurance Sales Agent (Remote) — National Sales Operations
Liberty Mutual
02.2019 - 01.2020
Property and Casualty Insurance Agent — Elite Performance & Market Leadership
GEICO
05.2014 - 02.2019
Operations Coordinator & Team Leader — Manufacturing & Operational Excellence
Keurig Green Mountain
07.2012 - 05.2014
Bachelor of Science - Business Administration
Liberty University
High School Diploma -
Commonwealth Military Academy
KEY PERFORMANCE METRICS — 2025 HOMESITE BENCHMARK
- Call & Contact Metrics
- 85 calls/day across 250 working days = 21,250 annual calls
- Inbound: 40 calls/day (47%)
- Outbound: 27 calls/day (32%)
- Follow-ups: 9 calls/day (11%)
- Revenue Performance
- Total Annual Revenue: $1,823,403
- Daily Average Revenue: $7,293.61
- Hourly Revenue: $1,043.65 (7-hour productive day)
- Revenue per New Policy: $203.13
- Sales Conversion Pipeline
- Calls Engaged: 21,250
- Quotes Generated: 14,025 (66% quote rate)
- Policies Sold: 8,976 (64% close rate from quotes)
- Cross-Sell Policies: 2,872 (32% penetration)
- Overall Close Rate: 42.2%
DIFFERENTIATION FOR LEADERSHIP ROLES
- Why Jeremiah is Ready for Team Lead / Sales Management:
- Proven Scalability — Transformed individual high performance into repeatable processes, mentored 15+ agents to producer status
- Revenue Accountability — $1.8M+ annual personal revenue with ability to coach peers to comparable productivity
- Operational Excellence — 42% close rate, 32% cross-sell penetration, and 95% first-contact resolution demonstrate systematic approach
- Team Development — Consistent track record of accelerating new hire ramp-up and advancing peer careers through coaching
- Customer-Centric Leadership — NPS 80+ and 4.9/5 satisfaction ratings reflect customer-first mindset replicable across teams
- Data Mastery — Comfort with analytics, metrics tracking, and performance dashboards enables evidence-based management
- Resilience & Initiative — Demonstrated ability to lead night-shift operations independently and mentor across diverse teams (military veterans, entry-level, experienced agents)
- Regulatory & Compliance Excellence — 100% accuracy in payment processing, zero compliance violations, active state licensing
AWARDS & RECOGNITION
- Top Performer, R7 Profit Sharing Program (GEICO 1st Full Year) — Exceptional performance and company profitability contribution
- Rookie Sales Agent of the Year (AAA Tidewater) — Outstanding early-career performance and team success
- Top 5 Sales Agents out of 200 Employees (Homesite 3 years in a row)) — Competitive excellence and peer leadership
- MOAT Team Gold Chairman's Award (GEICO 2017-2020)
- Top 20 MOAT Sales (Gieco 2017-2020)