JEREMIAH MORRIS-WYLEY
Summary
Digital Media professional specializing in web design, user experience, accessibility, and public-sector digital communication. Experienced in supporting municipal website redesigns, creating WCAG-aligned content, and improving user journeys for diverse audiences. Strong foundation in front-end development, interactive design, and content strategy, with a focus on clarity, transparency, and community engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
City of Groveland
Groveland, FL
02.2024 - Current
- Provide technical support to city staff and residents across multiple communication channels.
- Document repair processes and streamline troubleshooting procedures.
- Maintain and update website content for accuracy, accessibility, and clarity.
- Collaborate with Communications and Emergency Management to produce digital content during emergency scenarios.
Customer Service Representative
City of Groveland
Groveland, FL
02.2022 - 02.2024
- Managed resident inquiries regarding billing, payments, and city services.
- Updated customer account information and ensured accuracy in the billing system.
- Delivered clear, accessible information across phone, email, and in-person communication.
- Resolved conflicts with empathy and professionalism.
Education
Bachelor of Arts - Digital Media
University of Central Florida
Orlando, FL05-2026
Associate of Arts - General Studies
Lake-Sumter State College
Leesburg, FL08-2023
Skills
- HTML, CSS, JavaScript (foundational)
- Public-facing writing
- Website content management (municipal CMS)
- Content strategy
Web & Technical
Communication & Strategy
- Accessibility (WCAG 21, ADA-aligned content)
- Critical thinking
- UX design, wireframing, user flows
- Digital storytelling
- Technical support & troubleshooting
- Cross-department collaboration
Tools
- Figma • Adobe XD
- VS Code • GitHub
- Microsoft Office Suite
Certification
Microsoft Office Specialist
Timeline
Technical Support Specialist
City of Groveland
02.2024 - Current
Customer Service Representative
City of Groveland
02.2022 - 02.2024
Bachelor of Arts - Digital Media
University of Central Florida
Associate of Arts - General Studies
Lake-Sumter State College