Jeremiah Murphy
Newark,DE
Summary
Dynamic customer service manager with expertise in team leadership and data analysis. Strong communication skills foster effective problem-solving and contribute to improved service outcomes.
Overview
1
1
Language
3
3
years of professional experience
Work History
Utility Worker
Wawa
Newark, DE
06.2025 - Current
- Trained employees on proper operation of utility-related equipment, promoting safety and compliance.
- Responded to emergencies by assessing situations and implementing safety protocols.
- Maintained cleanliness and organization of food preparation areas, contributing to operational efficiency.
- Conducted routine inventory checks for timely restocking and optimal supply levels.
- Provided assistance to customers with inquiries, ensuring exceptional service and support.
Customer Service Manager
Chick-fil-A
Newark, Delaware
10.2023 - 12.2024
- Supervised customer service team to ensure high-quality support.
- Trained staff on company policies and service standards.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Facilitated team meetings to discuss challenges and solutions.
- Coordinated schedules to maintain optimal staffing levels.
- Processed cash transactions accurately and efficiently during peak hours.
Education
Associate of Arts - Marketing
Delaware Technical Community College
DE08-2026
Skills
- Customer service
- Team leadership
- Employee training
- Inventory management
- Cash handling
- Communication skills
- Data analysis
- Project management
- Marketing strategy
- General ledger accounting
- Accounting controls
- Excel financial modeling
Languages
Spanish
Limited
Timeline
Utility Worker
Wawa
06.2025 - Current
Customer Service Manager
Chick-fil-A
10.2023 - 12.2024
Associate of Arts - Marketing
Delaware Technical Community College