Jeremiah Nails
RealManage Family Brands
Tampa
1
Certification
10
years of professional experience
Work History
Property Operations Manager
4 Years 5 Months- Supported daily operations by coordinating schedules, organizing work assignments, and ensuring tasks were completed efficiently.
- Maintained accurate records, reports, and documentation to support daily business activities.
- Communicated regularly with supervisors, employees, and outside contacts to provide updates and resolve scheduling issues.
- Managed multiple responsibilities while maintaining accuracy and meeting deadlines.
- Reviewed and organized paperwork, tracked information, and followed up on outstanding tasks.
- Assisted with ordering supplies, monitoring inventory, and maintaining necessary materials for daily operations.
- Used computer applications to enter information, update records, and prepare reports.
- Helped identify and resolve operational issues to minimize delays and maintain productivity.
Administrative Coordinator
3 Years 4 Months- Assisted management with daily administrative and operational responsibilities.
- Coordinated with team members to maintain workflow and complete assigned projects on schedule.
- Organized documents, maintained records, and ensured information was accurate and accessible.
- Monitored work progress and communicated updates to management.
- Assisted with scheduling, tracking supplies, and maintaining organized work areas.
- Responded professionally to questions and requests from customers, coworkers, and supervisors.
- Prioritized multiple assignments in a busy environment while maintaining attention to detail.
- Supported team members with additional responsibilities as needed to keep operations running smoothly.
Customer Support Representative
1 Year 10 Months- Delivered responsive support through email and telephone channels while maintaining a professional and client-focused tone.
- Resolved routine account, service, scheduling, and order-related questions and escalated complex matters with complete supporting documentation.
- Processed account updates, entered service information, corrected inaccurate records, and maintained detailed interaction notes.
- Managed multiple active requests simultaneously while prioritizing urgent needs and meeting established response expectations.
- Followed up on unresolved matters to ensure clients received clear answers and documented outcomes.
- Assisted new customers with account setup, system navigation, and understanding available services and processes.
- Used Microsoft Outlook to manage correspondence, organize follow-up activity, and maintain timely communication.
- Used Microsoft Word and Adobe Acrobat to prepare, review, organize, and distribute business documents and PDF files.
- Demonstrated sound judgment when working with confidential or sensitive information.
Education
Bachelor of Arts - Business Administration And Management
Skills
Operations and Administrative Support
Project Coordination and Scheduling
Document Management and Recordkeeping
Data Entry and Reporting
Purchase Orders and Invoice Processing
Timesheet and Expense Tracking
Inventory Management and Material Ordering
Crew Scheduling and Coordination
Microsoft Word
Excel
and Outlook
Contractor and Customer Communication
Certification
- Microsoft Office Specialist (MOS): Word Associate
- Microsoft Office Specialist (MOS): Excel Associate
- Microsoft Office Specialist (MOS): Outlook Certification
- Microsoft Office Specialist: Office 365 Fundamentals
- Google Workspace Certification
Timeline
Property Operations Manager
RealManage Family Brands
06.2022 - CurrentRead More
Administrative Coordinator
Folio Association Management
02.2019 - 06.2022Read More
Customer Support Representative
Tampa Metropolitan YMCA
04.2017 - 02.2019Read More
Saint Leo University
Bachelor of Arts from Business Administration And Management
Read More