Jeremiah Peterson
Falling Waters,WV
Summary
Dynamic Shift Lead Manager at Chick-fil-A with a proven track record in team motivation and customer satisfaction. Expert in employee training and policy enforcement, effectively reducing inventory wastage while enhancing service quality. Committed to excellence, I foster a positive work environment that drives performance and compliance with safety regulations.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Chick-fil-A
10.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
Williamsport High School
Williamsport, MDSkills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Rules enforcement
- Cash handling
- Opening and closing procedures
- Punctual and reliable
- Interpersonal skills
- Energetic and enthusiastic
Timeline
Shift Lead Manager
Chick-fil-A
10.2024 - Current
Williamsport High School
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