Jeremiah Ramirez
Plano,TX
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
13
13
years of professional experience
Work History
Store Manager
Aldo Shoes
Frisco, TX
05.2017 - Current
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Achieved 2024 yearly budget by an increase of 35%.
- Ranked in the top 1% of the company two years in a row.
- Responsible for facilitating and supervising daily operations at the store to make sure employees work together.
- Develop and maintain a schedule for employees.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Assisted in Payroll Pilot to increase sales and conversion which resulted in highest increase across KPIs
Service Manager
Thai Pepper Restaurant
Lubbock, TX
09.2013 - 06.2017
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Key Holder
Aldo Shoes
Lubbock, TX
09.2012 - 09.2013
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff
- transactions.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Education
High School Diploma -
Coronado High School
Lubbock Texas05.2012
Skills
- Multitasking and Organization
- Operations Oversight
- Team Leadership
- Problem Anticipation and Resolution
- Sales Forecasting
- Training Management
- Performance Evaluation and Monitoring
- Hiring and Onboarding
- Cost Reduction
- Staff Scheduling
- Employee Supervision and Motivation
- Team Building and Leadership
Timeline
Store Manager
Aldo Shoes
05.2017 - Current
Service Manager
Thai Pepper Restaurant
09.2013 - 06.2017
Key Holder
Aldo Shoes
09.2012 - 09.2013
High School Diploma -
Coronado High School