Jeremiah Reed
Chicago,IL
Summary
Accomplished Supervisor with a proven track record at Ups Store (3385), enhancing team efficiency and customer satisfaction through expert staff management and problem-solving. Skilled in data analysis and employee motivation, I have significantly improved operational workflows and productivity. My approach integrates training and mentoring with advanced software proficiency, driving tangible results and fostering a goal-oriented environment. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Ups Store (3385)
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Apple Specialist
Apple
04.2022 - 11.2022
- Assisted customers with product selection based on individual needs and preferences.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
- Exceeded expectations as an individual contributor within a competitive sales environment while simultaneously supporting team efforts towards shared goals.
- Increased overall store efficiency by implementing new processes for streamlining workflow among team members.
- Maximized sales potential by identifying cross-selling opportunities and offering tailored recommendations based on individual client needs.
- Assisted in developing marketing strategies to increase store visibility and drive customer traffic.
- Boosted sales performance through the effective demonstration of product features and benefits.
Sleep Specialist
Casper
04.2021 - 04.2022
- Managed a diverse caseload of patients while maintaining excellent rapport and fostering trustful relationships.
- Provided expert consultation services to primary care providers seeking guidance on diagnosing or managing challenging cases.
- Mentored junior sleep professionals, fostering a supportive environment and promoting the sharing of best practices.
- Ensured adherence to safety protocols during overnight sleep studies, minimizing risks to both patients and staff members.
- Implemented cognitive-behavioral therapy techniques for insomnia sufferers, promoting healthier sleeping patterns over time.
- Optimized treatment plans by regularly monitoring progress and adjusting strategies as needed based on patient feedback.
- Enhanced patient satisfaction by delivering personalized care and addressing individual needs throughout the treatment process.
Marriott Marquis Hotel
Marriott
02.2020 - 03.2021
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
- Managed daily operations for better customer service and increased revenue.
Data Analyst
JP Morgan
04.2019 - 08.2019
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Education
High School Diploma -
Muchin College
Chicago, IL06.2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- [Software] experience
- Data Analysis
- Priority management
- Inventory Control
Certification
548 Energy institute
Timeline
Supervisor
Ups Store (3385)
09.2023 - Current
Apple Specialist
Apple
04.2022 - 11.2022
Sleep Specialist
Casper
04.2021 - 04.2022
Marriott Marquis Hotel
Marriott
02.2020 - 03.2021
Data Analyst
JP Morgan
04.2019 - 08.2019
High School Diploma -
Muchin College