Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Certification
Timeline
Generic

Jeremiah Smith

Plano,TX

Summary

Strong leadership and interpersonal skills lead to timely project completion with a focus on technical excellence. Skilled in fostering positive and professional relationships with customers and colleagues.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Control Level 1 Officer

Cisco
  • Juniper, Arista,F5 Load Balancers Cisco AP and WLC on to the network Apply AAA commands Apply Tacacs commands to use secure login with safe password Apply VTY lines for ssh and telnet to device to confirm lockdown is successful Apply Community strings for each reach for external and internal LRP passwords Apply ACL access-list standard 55 and 5 for most machines
  • Use pre and post Sh commands to determine the current config and what was applied after the commands were entered into the devices
  • Post Migration duties
  • Run HPNA policy checks for any lockdown part that was missed or incorrect and fix those using generated templates for the different devices
  • Implementations
  • Update PSK keys for head end and remote switches and routers
  • Update ACL lists standard and extended
  • Update MOTD banners
  • Update No shut and shut interfaces
  • Update VTY line for SSH, Telnet access
  • Update DNS cname entries, Change FQDN names to reflect proper info
  • Do scripted OS upgrades for OS and Nexus devices
  • Use ARP, NSlookup, ping and tracert commands to determine status of devices.

Service Operations Support/Data SQL Analyst

SECURUS/T-NETIX, INC

DESKTOP SUPPORT

ACS
  • O 8108 Corporate, help desk Analyst - level 2 ∙ Resest LAN, Dial up, & VPN password - NT Manager for Domains ∙ Captured printer ports, mapped network drives, FTP access and downloads o1 MOTION PICTURE
  • TELEVISION FUND - Level 2 ∙ Telecommunication phone troubleshooting RJ11 connections ∙ Reconnect Nurse Stations to Central Network, rebooting, connectivity

Technical Analyst

Ernst and Young
  • Law Firm - Level 2
  • Lotus Notes Database and mail troubleshooting o Novell Netware 5 password resets and account lockout, and creation o MS Office Suite - Word, Excel, Powerpoint, Access, Frontpage o Token Ring Network Support, Dial up, LAN, WAN, Router support o Access Database queries, macros, tables, reports, etc

repair Technician

Cisco, Sagent
07.2022 - 08.2024
  • I work in a warehouse environment and test several different networking pieces of equipment
  • My main function is to confirm that the switches or routers I am observing are in good physical condition
  • My next tasks are to do physical loopback tests on the ports to confirm that the ports are functional
  • I have worked with the following switches and controller/router cards for the following rack mount systems
  • Some of these are standalone switches as well, everything from 1U to 4U switches or routers
  • I ran cable in my area with a ladder to create our own network within the company by installing a Cisco 48 port catalyst switch to isolate our area from the rest of the other company's networks
  • We accomplished this by tagging one of the VLAN ports back to the VLAN ports in the MDF
  • Another accomplishment is figuring out how to successfully upgrade the Nexus operating system on the Nexus 7000 series switch
  • I documented the whole process for future employees who enter the role so they have a living document on how to get this switch up and working with no operating system
  • This took me three days before figuring out how to resolve the problem
  • Below I will now list all units I have worked on and run show commands to confirm the hardware inside is functional with no alarms
  • Cisco Nexus 7000 series switches run show commands, console in, and confirm physical and software functionality
  • Juniper MX960 run show commands, console in, and confirm physical and software functionality
  • Cisco 2900 series run show commands, console in and confirm physical and software functionality
  • Alcatel-Lucent 7750 SR-7 run show commands, console in and confirm physical and software functionality
  • Cisco ASR9000 series run show commands, console in and confirm physical and software functionality
  • Cisco 2800 series run show commands, console in and confirm physical and software functionality
  • Eastern Research Node Manager and System Manager cards in DNX11 Main and extended rack confirmed cards were visible and functional
  • Catalyst 4000 run show commands, console in and confirm physical and software functionality
  • Juniper MX 480 run show commands, console in and confirm physical and software functionality
  • Cisco ONS 15310-MA run show commands, console in, and confirm physical and software functionality
  • Use CTC Manager for extended cabinet and main cabinet to test TSC cards
  • Clear alarms and confirm the cards are functional
  • Cisco CRS-1 series run show commands, console in and confirm physical and software functionality
  • Adtran Netvanta 1224R run show commands, console in, and confirm physical and software functionality
  • Cisco Catalyst 3550 series run show commands, console in and confirm physical and software functionality
  • Cisco Nexus 3064-x run show commands, console in, and confirm physical and software functionality
  • Catalyst 2960-S series POE run show commands, console in, and confirm physical and software functionality
  • Cisco 2800 run show commands, console in and confirm physical and software functionality
  • Catalyst 3560G series 48 port run show commands, console in and confirm physical and software functionality
  • Experience with IOS, IOSXE, NXOS do breaks while consoled in to get to rommon for IOS or loader for
  • NXOS
  • Test QSFP, SFP, SFP+,XFP transceivers with loop-back plugs to confirm they are working
  • Tear down servers to salvage usable parts such as fans, ram, power supplies
  • Configure Vlans with switchport command from access to trunk ports
  • Configure Alcatel MDA cards and ports
  • Configure Juniper systems do breaks and zeroize systems back to factory default
  • Netvanta adtran 48 port switch run show commands, console in and confirm physical and software functionality
  • Perform safety precautions when working on equipment using ESD shoe straps and ESD wrist strap not to damage any component inside a switch router or server
  • Practice Security measures to ensure the integrity and safety of proprietary information intended only for employees actively employed
  • Also other precautions such as tailgating, shoulder surfing, creating strong passwords and following chain of command.

Business Development

Rimrock Technology Solutions
04.2022 - 05.2022
  • I was brought in to iron out business processes for just a short period in processes and day-to-day operations
  • While I was there Rim rocks customers were experiencing severe issues with fax adapters not allowing faxes to go through
  • They were using outdated equipment so I implemented the Cisco ATAwhile they were using ATA 122 and 112
  • I also implemented a digital spreadsheet to be entered digitally instead of writing them down on paper
  • I could not assist in correcting their sales department which had the wrong parts on the sales order than what was in the CRM we used which was Zoho
  • I also implemented centralized programming of the phones since Rimrock did not have a warehouse and was shipping phones out to sites and not programming them before shipping them out
  • This was a consulting position to come in and make their operation work more smoothly
  • They are now running more smoothly but they are still working on processes to improve their day-to-day operations
  • Remote VOIP installer

Voice Engineer

SpectrumVoIP, Inc
11.2021 - 04.2022
  • I remotely install and troubleshoot the Netsapiens platform from 5 phone installs to 20 phones
  • We use a Mikrotik for QOS and are able to setup wan bridges /29 block of 5 to segment our phone network from the network on site
  • My role is a mixture between Remote installer and Project Management as I take the information from sales and implement the hardware through Salesforce
  • Every install includes porting numbers in Bandwidth or even setting up call forwarding through older analog systems
  • I set up phones with the matching firmware as well as the users and their extensions
  • I set up call flow to the inbound user and the answering rules
  • I take every incident and whiteboard each scenario to determine where the root cause would be
  • I am CCNA certified and Linux + certified
  • I am familiar with SIP the 7 layers of the network and can read sip logs
  • I can read Asterisk logs
  • The main phones I have worked with is
  • Yealink and Polycom
  • I also installed the latest grandstream voice gateways
  • For asterisk and Netsapien platforms

Customer Support

Ntegrated Soltions
07.2021 - 11.2021
  • Setup, configure and deploy Asterisk phone systems
  • Setup 2811 Cisco routers to deploy fxs for pots lines or tdm phones
  • Read sip logs to determine traffic interruptions
  • Read Asterisk logs to find failures in the call flow
  • Complete move, add, changes for Asterisk and Netsapien platforms
  • Provide network support for Polycom VVX411 and VVX250 phones
  • Setup phones through TFTP server to download proper firmware
  • Configure 2811 voice gateways with PRI and FXS cards for fax lines and POTS lines
  • Very familiar with setting up access lists, VTY telnet ssh connections
  • Setting up static routes and ip information on interfaces
  • Completed several installs with phones, tracing and toning wires as well as rack mounting ato replace a 2821 router
  • Very familiar with manipulating the Dial plans, voicemail and sip.conf files in Asterisk for Move add changes
  • Also troubleshooting complex dial plan scenarios for calls not going out or coming in
  • Reloading configs through the Asterisk console., Level 1 o Check event viewer, RSAM, Task Manager for stability in Point of Sale machine o Reset password for back office access o Igenico pinpad connectivity and hardware replacement and support o Novell Netware 5 network support User accounts, mapping network drives etc

Change Control Officer

Citi
07.2020 - 04.2021

Field Engineer

Teknation
05.2020 - 07.2020
  • Residential and Business installs for fiber internet
  • Pulling cable, troubleshooting router gateways, speed issues
  • Trace and tone out wires loss of light issues with fiber and cat 5 and 6 Ethernet cabling
  • Assisted in installing DWDM in deep ellum for 6 sites
  • This allowed for 10 gigs by splitting the fiber
  • Did residential installs in the Hamilton and Novel
  • Used fiber tool to shine light from splitter to splitter and trace back to apartment
  • Create patch cables for Ethernet and fiber.

VoIP Engineer

Vergent Communications
01.2020 - 05.2020
  • Support Bicom PBX ware phone system
  • Setup features for customers forwarding, auto attendant, faxing
  • Setup IP phones, softphones, phone gateways
  • Porting numbers, utilizing SBC Sansay.

Technical Support Analyst

Frontier
01.2016 - 01.2020
  • Support VOIP, POTS phones
  • Internet troubleshooting with no connectivity
  • Cable STB no picture missing channels, firmware upgrades
  • Sub net knowledge on how to determine class A, B and C networks
  • Completed ICND 1 course 3 hour college credit
  • Completed ICND2 course 3 hour college credit
  • Currently working on Security + certification and obtaining my CCNA
  • Linux + certified 11/12/2019 Pearson vue

Telecom Engineer

Arrow Electronics
03.2013 - 09.2015

Telecommunications engineer

Arrows3/Samsung/Shared Technologies
03.2013 - 09.2015
  • Troubleshoot Office serv 7000 series PBX phone systems
  • Lab test and find bugs in software versions
  • Troubleshoot SIP trunks through firewalls/No Audio issues
  • Setup WLANs
  • Troubleshoot data networks for connectivity and audio issues
  • Samsung SCM Enterprise PBX installation and implementation
  • CTI applications installation and implementation from Easy set, Data view, Communicator, Xchange, Voip
  • Run wireshark traces to find where the data is failing for lost audio and connectivity problems
  • Setup PRI and Analog TDM in the office serv
  • Reproduce customers issues in the lab and send findings to Korea for bug fixes
  • Setup remote ip phones
  • MMC key set programming knowledge
  • Setup Class A, B & C networks
  • Configuring Samsung Ubigate switches
  • Setup stand alone Samsung APC with Office serv

Control/Tier 1 Support Customer Support Analyst

09.2004 - 10.2012
  • Create/Backup tables in SQL2000
  • Pull Data using SQL from multiple tables and joining tables
  • Pull reports using the data in the tables
  • Create/Backup Database's in SQL2000
  • Proficient in Sybase as well
  • Job, DOC, County Jails, Correctional Facilities, Pre Release, Juvenile Detention Centers o Blocked and Unblocked phone numbers at Facilities o Used Unix and MSDOS based products to complete tasks such as (Unix based) Combridge, (DOS) PIII, & (DOS) CPS platforms o Supported DRS Call record playback and IMS Picture Product o Manipulated and changed rate files for local and international calls o Supported Multiple platforms with different Operating systems, DOS, UNIX, & Windows

Tech Support

Accor Hotels
03.2004 - 08.2004

Customer Support Analyst

Affiliated Computer Services
03.2004 - 08.2004
  • Location Dallas/Fort Worth Area
  • RED ROOF IN PROPERTY - Unix based command prompt front desk guest relations check in software program o Telneted into properties and logged off users o Stopped and started interface system that ran credit cards as well as printing o Fixed indexs in database for corrupted hotel guest data information and availability o Password changes in Unix command prompt environment ∙2
  • MOTEL 6 PROPERTY - Innsure GUI interface guest relation property check in software support o Back office LAN, WAN, T1, Dial up, router, hub troubleshooting o Front office and back office printer connectivity, replacement, & hardware troubleshooting o Password resets on 2000 Domain o Adjusting balances of folios and audit issues o Veriphone, NPC connectivity, credit card troubleshooting

Customer Support Analyst

04.2002 - 09.2003
  • Duration1 yr 6 mos

Technical Analyst

ALLSTATE, Computer Generated Solutions
08.2000 - 03.2002

Technical Analyst

Area, ALLSTATE Insurance
08.2000 - 03.2002
  • Duration 1 yr 8 mos
  • Location Dallas/, Level 1 Support o1 Supporting, Clients with NT password log on errors
  • O2 Support printing issues for NT and the Allstate database program
  • All-star
  • O3 Outlook issues, if clients can not set up an email account
  • O4 Working with AS400 Server o5
  • Applications: Remotely possible, EA Administrator, & command prompt
  • O6 Allstate internet insurance database impact

Education

Certificate - Information Technology

Computer Learning Center
Plano, TX
July.2024

Ckoud Technician Certificate -

Collin College
Plano, TX
July.2024

Diploma - Ccna Linux +

Fayetteville Technical Community College
Fayetteville, NC
September.2019

Diploma -

Quinlan Ford High School
Quinlan, TX
June.1999

Skills

  • Desktop Support
  • Help Desk
  • Ticketing
  • MAC
  • DNS
  • Active Directory
  • LAN
  • Network Administration
  • VoIP
  • Computer Networking
  • Linux
  • VPN
  • Microsoft Windows
  • Network Firewalls
  • WAN
  • DHCP
  • Operating Systems
  • Technical Support
  • TCP/IP
  • Information Security
  • Ethernet
  • SQL
  • Troubleshooting
  • Cabling
  • FTP
  • Microsoft Exchange
  • Microsoft Windows Server
  • Network Support
  • System Administration
  • ServiceNow
  • Network Monitoring
  • Load Balancing
  • Network Infrastructure
  • VMWare
  • ConnectWise
  • Azure
  • Microsoft Office
  • Data center experience
  • Cisco routers (3 years)
  • Software troubleshooting
  • Certifications and Licenses
  • Linux
  • November 2019 to November 2022
  • CCNA
  • January 2020 to January 2023
  • CCNA and CCENT
  • Assessments
  • Technical support — Proficient
  • February 2020
  • Performing software, hardware, and network operations
  • Full results: Proficient
  • Sales skills — Proficient
  • April 2022
  • Influencing and negotiating with customers
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field
  • Additional Information
  • I obtained my CCNA and I was also able to obtain a linux certification through COMPTIA

Additional Information

  • Authorized to work in the US for any employer

Personal Information

Certification

ccna

linux +

cloud technician cert

Timeline

repair Technician

Cisco, Sagent
07.2022 - 08.2024

Business Development

Rimrock Technology Solutions
04.2022 - 05.2022

Voice Engineer

SpectrumVoIP, Inc
11.2021 - 04.2022

Customer Support

Ntegrated Soltions
07.2021 - 11.2021

Change Control Officer

Citi
07.2020 - 04.2021

Field Engineer

Teknation
05.2020 - 07.2020

VoIP Engineer

Vergent Communications
01.2020 - 05.2020

Technical Support Analyst

Frontier
01.2016 - 01.2020

Telecom Engineer

Arrow Electronics
03.2013 - 09.2015

Telecommunications engineer

Arrows3/Samsung/Shared Technologies
03.2013 - 09.2015

Control/Tier 1 Support Customer Support Analyst

09.2004 - 10.2012

Tech Support

Accor Hotels
03.2004 - 08.2004

Customer Support Analyst

Affiliated Computer Services
03.2004 - 08.2004

Customer Support Analyst

04.2002 - 09.2003

Technical Analyst

ALLSTATE, Computer Generated Solutions
08.2000 - 03.2002

Technical Analyst

Area, ALLSTATE Insurance
08.2000 - 03.2002

Control Level 1 Officer

Cisco

Service Operations Support/Data SQL Analyst

SECURUS/T-NETIX, INC

DESKTOP SUPPORT

ACS

Technical Analyst

Ernst and Young

Certificate - Information Technology

Computer Learning Center

Ckoud Technician Certificate -

Collin College

Diploma - Ccna Linux +

Fayetteville Technical Community College

Diploma -

Quinlan Ford High School

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Jeremiah Smith