Jeremiah Vialva
Brooklyn,NY
Summary
Experienced and dependable professional with strong communication and leadership abilities. Thrives in fast-paced team environments, coordinating teams and organizing events. Skilled in project management and meeting deadlines while maintaining attention to detail. Committed to fostering collaborative relationships and driving team success through effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service/ Hospitality
United Senior Center
07.2024 - Current
- Assist seniors with meal services and clean up after each meal
- Engage in and support group activities
- Clean tables and sweep floors
- Prepare food and storage items for upcoming days and weeks
Remote Customer Service Representative
Home Depot
01.2021 - 07.2024
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Assisted customers with product information and order placements.
- Assisted in handling high-volume calls to ensure continuous service.
- Resolved technical issues for customers to ensure high satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer issues promptly to maintain satisfaction levels.
- Enhanced customer retention through attentive service and personalized solutions.
Retail/ Customer Service
Macy’s
08.2021 - 12.2021
- Maintained up-to-date familiarity with current promotions to ensure accurate transaction processing on a weekly basis
- Collaborated with team members to effectively execute closing duties and prepare the store for the subsequent day
- Developed insights into customers' specific needs and preferences, fostering a secure shopping environment conducive to a positive customer experience
Retail/ Customer Service
Summer Youth Employment Program
07.2019 - 08.2019
- Conducted thorough diagnostics on PCs and laptops to identify and resolve customer issues promptly
- Configured and installed hardware, and adjusted settings on computers to meet customer specifications
- Addressed user inquiries regarding computer software and hardware functionality, providing expert resolutions to technical problems
Summer Camp Counselor
Summer Youth Employment Program
07.2018 - 08.2018
- Monitored campers and promptly responded to incidents, including behavioral issues or accidents
- Maintained detailed logs and schedules of events
- Engaged in discussions with parents and camp staff regarding camper participation and concerns
Summer Camp Counselor
Summer Youth Employment Program
07.2017 - 08.2017
- Facilitated Arts & Crafts sessions as part of assigned duties
- Supported campers in addressing behavior challenges, fostering social integration and camaraderie among peers
- Supervised a cohort of young campers during outdoor activities
- Provided first aid as required in emergency situations
Education
Opportunities for a Better Tomorrow
Brooklyn, NY06.2024
High School Diploma -
High School for Medical Professions
Brooklyn, NY02.2021
Skills
- Microsoft Word
- Microsoft Excel
- Problem-solving
- Organizational Leadership
- Team Collaboration
- Multi-tasking
- Customer service
- Active listening
- Problem resolution
- Conflict Resolution
- Friendly, positive attitude
- Cash handling
- Customer engagement
- Product knowledge
- Stocking and receiving
- POS system operations
- Phone etiquette
- Salesforce
- Ticketing software
Additional
Skilled in Microsoft Word and Microsoft Excel., Problem-solving, Organizational Leadership, Team Collaboration, Multi-tasking
Timeline
Customer Service/ Hospitality
United Senior Center
07.2024 - Current
Retail/ Customer Service
Macy’s
08.2021 - 12.2021
Remote Customer Service Representative
Home Depot
01.2021 - 07.2024
Retail/ Customer Service
Summer Youth Employment Program
07.2019 - 08.2019
Summer Camp Counselor
Summer Youth Employment Program
07.2018 - 08.2018
Summer Camp Counselor
Summer Youth Employment Program
07.2017 - 08.2017
Opportunities for a Better Tomorrow
High School Diploma -
High School for Medical Professions
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