Jeremias Centeno

Owner Administrative Officer /Project Manager, PMO

Plush Services Corp

06.2016 - Current

Managed communication between staff and customers, ensuring error-free correspondence and mail routing
Supported meetings by organizing spaces, preparing documents, and taking meeting notes
Organized and updated file systems for easy retrieval of records
Answered customer inquiries regarding products and services
Maintained event calendars, scheduling staff meetings and important deadlines
Created and maintained advanced Excel spreadsheets for reporting and data tracking
Scheduled meetings, trips, and appointments, managing the team's master calendar
Coordinated logistics for conferences, meetings, and special events
Handled vendor invoices, verifying codes, reconciling purchase orders, and tracking approvals
Updated databases and spreadsheets regularly to monitor progress
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Consulted with customers to assess needs and propose optimal solutions.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Generated revenues yearly and effectively capitalized on industry growth.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Improved team productivity by introducing innovative project management tools and techniques.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Updated reports, managed accounts, and generated reports for company database.
Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Identified issues, analyzed information and provided solutions to problems.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.