Jeremie Cates
Sheboygan
Summary
A current Information Technology Specialist in the United States Army Reserve for 12 years, and a Charter Spectrum Field Tech IV for the past 2 years. I honorably served on two 9-month deployments that allowed me to actively use my training by providing customer support, working with Active Directory, collaborating with outside vendors, and learning new hardware and software to support the mission.
With Spectrum, I honed skills in troubleshooting, fiber optic, and coaxial installation. Proven my ability to enhance customer satisfaction through effective training and support. I've become adept at equipment maintenance and resolving technical issues, ensuring seamless service delivery, and operational efficiency.
Overview
9
9
years of professional experience
Work History
Field Technician IV
Charter Spectrum
Sheboygan
01.2023 - Current
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Installed, terminated, and tested fiber optic cables.
- Diagnosed and repaired malfunctioning telephone lines or other communication components.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Measured signal strength at utility poles.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Provided customer service and resolved customer complaints.
Line Attendant
Masters Gallery
Oostburg
08.2022 - Current
- Closely monitored lines to check for jams and correct issues.
- Conducted quality control checks by inspecting production process and completed product.
- Manually moved and stacked filled cases from production area to storage area.
- Hand-packed cases of cheese products.
- Broke down cardboard boxes, recycled items and removed trash to maintain safety and organized facility.
Security Office
Kohler Corporate Security
Kohler
03.2022 - 05.2022
- Secured personnel and premises by inspecting buildings and patrolling property.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Verified photo IDs and tickets to allow guests passage.
- Managed employee access, security roles and permissions.
Package Handler
UPS
Oak Creek
07.2016 - 02.2022
- Assisted in loading delivery trucks with prepared packages.
Information Systems Technician
United States Army Reserve
Camp Arifjan
01.2021 - 07.2021
- As the Information Technician, it was my job to ensure a specialized wireless network was always working, to act as a network administrator for it, and to control who had access to this wireless network. This job duty required constant monitoring, site visits, and timely maintenance whenever a network issue arose.
- Completed installation, configuration and patching of hardware and software for users.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Help Desk Technician
United States Army Reserve
Camp As Sayliyah
12.2017 - 08.2018
- Created new accounts and reset passwords
- Assisted service members and local-national workers with various types of technical issues via email and telephone.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Supported service member and local-national workers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive technical support.
- Kept service members and local-national workers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Education
Some College (No Degree) - Liberal Arts and Sciences
Milwaukee Area Technical College
Milwaukee, WISkills
- Troubleshooting skills
- Equipment maintenance
- Hardware upgrades
- Application installations
- Customer support needs assessment
- Training and development
- Cable installation
- Fiber optic installation
Timeline
Field Technician IV
Charter Spectrum
01.2023 - Current
Line Attendant
Masters Gallery
08.2022 - Current
Security Office
Kohler Corporate Security
03.2022 - 05.2022
Information Systems Technician
United States Army Reserve
01.2021 - 07.2021
Help Desk Technician
United States Army Reserve
12.2017 - 08.2018
Package Handler
UPS
07.2016 - 02.2022
Some College (No Degree) - Liberal Arts and Sciences
Milwaukee Area Technical College
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