Summary
Overview
Work History
Skills
Roles And Responsibilities
Personal Information
Timeline
Generic

Richard Jarosz

Depew,NY

Summary

Focused professional with 14+ years of experience and a proven knowledge of customer communications, equipment maintenance, and component testing. Aiming to leverage my skills to successfully fill the maintanence technician role at your company. Seasoned installation and repair technician setting up, configuring and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.

Overview

12
12
years of professional experience

Work History

Field Technician IV

Charter Spectrum
Batavia, NY
08.2022 - Current
  • Worked on the high split's project from july to january
  • Installed and tested coaxial cable, fiber optic cables, and other related equipment.
  • Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
  • Adhered to established safety protocols while working on ladders or rooftops during installation processes.
  • Replaced defective parts or components within a cable system when necessary.
  • Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
  • Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
  • Collaborated with customers to explain services available and answer questions about technical issues.
  • Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
  • Inspected cable lines to identify any damage or corrosion that could affect service.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
  • Installed, set up and repaired devices and system components.
  • Participated in ongoing technical training to stay current with industry trends and technologies.
  • Used tools, equipment and vehicles to avoid injuries and mishaps.
  • Troubleshot and diagnosed systems using speed, ping and related tests.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Diagnosed errors and technical problems and determined solutions to produce timely service reports.
  • Demonstrated professionalism and excellent customer service throughout all customer interactions.
  • Used diagnostic tools to test and adjust equipment settings for optimal performance.
  • Provided detailed explanations and solutions to customer inquiries and concerns.
  • Provided customers with dedicated service and support during field visits to drive maximum efficiency.

CABLE AND FIBEROPTIC TECHNICIAN

Comtec of Western New York
Buffalo, NY
03.2015 - 08.2022
  • Test components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, and other hand tools
  • Note differences in wire and cable colors so that work can be performed correctly
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation
  • Repair or replace faulty equipment such as defective and damaged wires and associated equipment
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints
  • Analyze test readings and trouble reports to determine equipment repair needs and required repair methods
  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests
  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems
  • Remove loose wires and other debris after work is completed
  • Test connections to ensure that power supplies are adequate and that communications links function
  • Climb poles and ladders in order to install, maintain, or inspect equipment
  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses
  • Determine viability of sites through observation, and discuss site locations and construction requirements with customers
  • Measure distances from landmarks to identify exact installation sites for equipment
  • Dig holes or trenches as necessary for equipment installation and access
  • Measure distances from landmarks to identify exact installation sites for equipment
  • Perform routine maintenance on equipment, including adjusting components.

SATELLITE TECHNICIAN

Intertech Digital
Lockport, NY
01.2012 - 02.2015
  • Test components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, and other hand tools
  • Note differences in wire and cable colors so that work can be performed correctly
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation
  • Repair or replace faulty equipment such as defective and damaged wires and associated equipment
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints
  • Analyze test readings and trouble reports to determine equipment repair needs and required repair methods
  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests
  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems
  • Remove loose wires and other debris after work is completed
  • Test connections to ensure that power supplies are adequate and that communications links function
  • Climb poles and ladders in order to install, maintain, or inspect equipment
  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses
  • Determine viability of sites through observation, and discuss site locations and construction requirements with customers
  • Measure distances from landmarks to identify exact installation sites for equipment
  • Dig holes or trenches as necessary for equipment installation and access
  • Measure distances from landmarks to identify exact installation sites for equipment
  • Perform routine maintenance on equipment, including adjusting components.

Skills

  • Customer communications
  • Equipment maintenance
  • Component testing
  • Test meters
  • Hand tools
  • Wire and cable color identification
  • Test equipment operation
  • Equipment repair
  • Demonstration of equipment
  • Troubleshooting
  • Equipment adjustment and modification
  • Power supply testing
  • Climbing poles and ladders
  • Wire installation and connection
  • Site viability assessment
  • Routine equipment maintenance
  • Debris removal
  • Technical support coordination
  • Communication link testing
  • Construction requirements discussion
  • System component repair and replacement
  • Diagnostic Testing
  • Interpreting diagrams
  • Equipment Installation
  • Cable pulling

Roles And Responsibilities

  • Test components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, and other hand tools.
  • Note differences in wire and cable colors so that work can be performed correctly.
  • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
  • Repair or replace faulty equipment such as defective and damaged wires and associated equipment.
  • Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
  • Analyze test readings and trouble reports to determine equipment repair needs and required repair methods.
  • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
  • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
  • Remove loose wires and other debris after work is completed.
  • Test connections to ensure that power supplies are adequate and that communications links function.
  • Climb poles and ladders in order to install, maintain, or inspect equipment.
  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
  • Determine viability of sites through observation, and discuss site locations and construction requirements with customers.
  • Measure distances from landmarks to identify exact installation sites for equipment.
  • Dig holes or trenches as necessary for equipment installation and access.
  • Perform routine maintenance on equipment, including adjusting components.
  • Run wires between components and to outside cable systems, connecting them to the system.
  • Repair or replace faulty equipment such as defective and damaged wires, system components, and associated equipment.

Personal Information

Title: Fiberoptics and Cable technician

Timeline

Field Technician IV

Charter Spectrum
08.2022 - Current

CABLE AND FIBEROPTIC TECHNICIAN

Comtec of Western New York
03.2015 - 08.2022

SATELLITE TECHNICIAN

Intertech Digital
01.2012 - 02.2015

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Richard Jarosz