Open To Work
JEREMY ABRAHAM
OPERATIONS MANAGER
Tampa,Florida
Work Preference
Summary
Operations and team leadership professional with a FedEx Ground career trajectory from package handler trainer to operations manager. Manage daily package flow, enforce safe work practices, and support consistent team performance. Deliver results through hands-on leadership, productivity focus, and accurate, reliable operations.
Overview
8
8
years of professional experience
Work History
Operations Manager
FEDEX GROUND
03.2022 - Current
- Managed daily warehouse and package-handling workflows to support sort schedules, outbound dispatch deadlines, service expectations, and changing package volume.
- managing day-to-day workflow for package movement sorting loading unloading and trailer preparation, ensuring work prioritization and efficient shipment processing
- Coordinated shift priorities, distributed task assignments, and specified performance expectations to team members to clarify operational goals and responsibilities.
- Trained employees in safe package handling, scanning accuracy, quality standards, and consistent work practices using established procedures; provided corrective guidance when issues arose.
- Streamlined package tracking and handling quality by addressing scanning errors, misloads, damaged packages, and workflow delays, and supporting problem resolution to reduce disruption.
- Managed staffing and task coordination by reprioritizing work as operational needs changed and escalating workflow concerns to appropriate leadership.
- Strengthened company safety policies by emphasizing proper lifting and handling methods, maintaining clean work areas, and enforcing accountability for standard operating procedures.
- Coordinated communication of operational updates and relevant performance observations with team members and management to support volume staffing and dispatch needs.
- Handle routine operational issues, execute timely decision-making within assigned responsibilities, and escalate complex problems for additional management support.
- Supported teamwork and professional work environment by responding to employee questions, communicating clear expectations, emphasizing dependable attendance, and reinforcing safe conduct and quality performance.
- Sustained speed and accuracy during time-sensitive distribution activities while helping maintain service safety and productivity expectations.
Package Handler Trainer
FEDEX GROUND
04.2019 - 03.2022
- Trained newly hired package handlers on package sorting, scanning procedures, safe loading and unloading, package flow, and daily job expectations.
- Demonstrated proper handling techniques and delivered hands-on instruction enabling employees to learn procedures for safe equipment use.
- observed employee performance and provided practical coaching to enhance handling accuracy, scanning consistency, safe work habits, and adherence to operating procedures.
- Explained package labels and routing information, enabling accurate delivery to the correct conveyor handling area or outbound trailer.
- reinforced dock safety standards, safe lifting and movement practices, and awareness of surrounding employees, equipment, and changing work conditions.
- Onboarded new employees on productivity and quality expectations while reinforcing careful package handling and condition awareness.
- Communicated training needs, recurring errors, workflow obstacles, and operational observations to supervisors or management.
- Supported introduction of updated package-handling procedures and techniques while continuing daily package-handling responsibilities.
- Collaborated with handlers and supervisors to maintain organized work areas, supporting efficient package flow and reducing avoidable handling and routing errors.
- Served as approachable resource for team members learning role, reinforcing teamwork, dependability, safety, and consistent performance.
Education
High School Diploma - undefined
Alonso High School
Skills
Workflow optimization
Management of operations
Team guidance Coordination of workflows
Training of employees
Warehouse management
Monitoring productivity
Compliance with safety standards Improvement of processes
Problem resolution strategies
Dispatch and shipping management Performance oversight
Effective communication
Timeline
Operations Manager
FEDEX GROUND
03.2022 - Current
Package Handler Trainer
FEDEX GROUND
04.2019 - 03.2022
High School Diploma - undefined
Alonso High School