Jeremy Black
Cascade Southern
Amelia
15
years of professional experience
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Intake Specialist
9 Months- Collaborated with multidisciplinary teams to develop comprehensive intake processes improving efficiency.
- Developed training materials for new staff, enhancing onboarding experience and operational consistency.
- Streamlined documentation procedures, ensuring compliance with regulatory standards and reducing processing time.
- Managed case files using electronic health record systems to ensure accurate data entry and retrieval.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Key/Supervisor
2 Years 2 Months- Conducted daily inventory counts, identified discrepancies, and implemented solutions that ensured inventory accuracy.
- Streamlined workflow processes and mentored team members, enhancing operational efficiency and maintaining high performance in a fast-paced cannabis retail environment.
- Handle cash operations, including daily bank deposits, ensuring accuracy and compliance with financial protocols.
- Oversee the intake and processing of deliveries, ensuring accurate and timely inventory updates.
- Conduct daily inventory counts, identify discrepancies, and implement solutions to maintain inventory accuracy.
- Resolved customer complaints and managed returns/exchanges, fostering customer satisfaction and loyalty.
Support Employee
8 Months- Assisted customers in selecting the best products for their needs.
- Guided customers in selecting optimal products based on individual needs and preferences.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Provided detailed product information, including effects, flavors, potency levels, and pricing, to enhance customer decision-making.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Informed customers about effects and medical benefits of cannabis products to improve their overall experience.
Cook
1 Year 5 Months- Cooked multiple orders simultaneously during peak hours, ensuring timely service.
- Prepared dishes in fast-paced environment with teammates, contributing to high customer satisfaction.
- Restocked food items throughout shift to ensure availability of ingredients for efficient cooking.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Adhered to portion controls and presentation specifications.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Meat Cutter
1 Year 5 Months- Processed beef, pork, and bison for optimal freezer storage, ensuring freshness and quality.
- Sliced various meats for customer orders efficiently by breaking product down into sub-primal and retail cuts.
- Maintained fully stocked retail shelves and rotated perishable products to minimize waste and enhance customer experience.
- Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Complied with federal, state and local sanitation regulations and department procedures.
- Trained employees on safety and protective clothing guidelines to minimize injuries.
- Trained personnel on cleanliness standards, client interactions, and various meat cuts to uphold quality and service excellence.
Drive Thru Leader
2 Years 4 Months- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, ensuring accurate and prompt transaction completion for customer satisfaction.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Cleaned tables thoroughly after each customer to maintain a tidy dining area. and removed trash and dirty plates to provide clean, welcoming a clean, welcoming dining environment.
- Cleaned and polished counters to create an inviting atmosphere for customers. to remove debris and food.
- Answered questions about ingredients and preparation techniques to enhance customer ordering experience.
Delivery Driver
9 Months- Transported and delivered items securely, ensuring zero damage or loss.
- Navigated routes efficiently using map programs and GPS systems.
- Delivered pizzas promptly to ensure customer satisfaction and repeat business.
- Maintained accurate delivery logs and records for operational efficiency.
- Navigated routes effectively, optimizing delivery times through local knowledge.
Resident Supervisor
6 Months- Responded to crisis situations quickly to maintain calm and determine required assistance.
- Fostered relationships with residents, facilitating acclimation and easing transitions to new living environments.
- Conducted daily resident welfare checks, coordinating with facility staff to address and meet resident needs promptly.
- Reported illnesses, emergencies, and crisis situations immediately to [Job title], ensuring timely assistance and support.
- Developed and deepened relationships with residents and fellow staff.
- Reported illnesses, emergencies and crisis situations immediately to [Job title] for assistance.
- Communicated with staff to resolve problems with individual students.
Education
High School Diploma
High School Diploma - Early Childhood Education
Skills
HIPAA Compliance
Health Regulations
Patient education and counseling
Patient counseling
Client Onboarding
Customer Service
Problem Solving
Effective Prioritization
Critical thinking skills
Dependable and trustworthy
Professional demeanor
Empathetic communication
Timeline
Intake Specialist
Cascade Southern
11.2025 - CurrentRead More
Key/Supervisor
Cascade Southern
06.2024 - CurrentRead More
Support Employee
Cascade Southern
10.2023 - 06.2024Read More
Cook
Condado Tacos
05.2022 - 10.2023Read More
Meat Cutter
Kroger
05.2019 - 10.2020Read More
Drive Thru Leader
Frischs Restaurants Inc
10.2012 - 02.2015Read More
Delivery Driver
Marcos Pizza Franchising
06.2012 - 03.2013Read More
Resident Supervisor
VOA Halfway house
10.2011 - 04.2012Read More
University of Miami
High School Diploma from Early Childhood Education
Read More
Colerain High School
High School Diploma
Read More