Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Bradley

Elberon,VA

Summary

Skilled Technology Repair Specialist Senior with a proven track record at HCS, adept in advanced troubleshooting and customer service. Excelling in hardware repair and maintenance, significantly enhanced operational efficiency. Expert in diagnostic testing and component replacement, consistently delivering high-quality support and achieving customer satisfaction.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Technology Repair Specialist Senior

HCS
08.2011 - Current
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Maintained inventory of repair supplies and ordered parts.
  • Dismantled machines and equipment to remove defective parts.
  • Inspected and tested, repaired and refurbished products for proper operation.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Repaired and tested electronic circuit boards, wiring and components.
  • Repaired and maintained wide range of small and large appliances successfully.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Telephone/Network Technician

Akima
07.2009 - 10.2011
  • Installed cabling for networks and telephone systems for data communications networks.
  • Installed RJ-45 and RJ-11 network jacks in new construction and within existing facilities.
  • Maintained Fiber Splicing Certifications for repairs and new installations.
  • Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
  • Dressed and installed fiber cabling and hardware.
  • Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
  • Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
  • Supported users both local and by phone with problem resolution and education.
  • Performed necessary maintenance to support network availability.

Education

High School Diploma -

Menchville High School
Newport News, VA
06-1995

Skills

  • Advanced troubleshooting
  • Component Replacement
  • Hardware Installation
  • Diagnostic Testing
  • Hand-tool proficiency
  • Service call coordination
  • Customer Service
  • Hardware Repair
  • Maintaining components
  • Electrical Troubleshooting
  • Mechanical skills

Timeline

Technology Repair Specialist Senior

HCS
08.2011 - Current

Telephone/Network Technician

Akima
07.2009 - 10.2011

High School Diploma -

Menchville High School
Jeremy Bradley