Jeremy Brannon
Mental Health Worker
Trinity,United States
Summary
Driven student leveraging studies in Psychology seeks real-world experience as Mental Health Technician. Offers strong interpersonal and task prioritization skills.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated to learn, grow, and excel in the Mental Health fields.
Overview
23
23
years of professional experience
19
19
years of post-secondary education
Work History
Command Support Staff Superintendent
United States Air Force
Misawa AB, Japan
10.2017 - 09.2019
- Worked flexible hours; night, weekend, and holiday shifts.
- Managed team of 12 employees, overseeing hiring, training, and professional growth of employees.
- Maintained energy and enthusiasm in fast-paced environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Increased efficiency and team productivity by promoting operational best practices.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
TMDE Flight Chief
United States Air Force, USAF
Misawa AB, Japan
10.2016 - 09.2017
- Managed test equipment and facilities valued at $4.8 million.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving organization results.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Reduced operational risks while organizing data to forecast performance trends.
Electronic Laboratory Section Chief
United States Air Force, USAF
Osan AB, Republic Of Korea
10.2015 - 09.2016
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.
- Executed quality assurance audits and addressed non-complying issues to improve section performance.
- Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Coordinated mental health awareness event boosting resiliency skills of 345 personnel
TMDE Flight Chief
United States Air Force, USAF
Nellis Air Force Base, NV
12.2013 - 09.2015
- Managed professional growth and development of 38 enlisted personnel by scheduling training and managing CBT schedules.
- Evaluated report data to proactively adjust and enhance operations.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Monitored over 38 employees' day-to-day activities and made plans to rectify issues.
- Supervised daily operations of multi-million dollar Precision Measurement Equipment Laboratory operation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Eased team transitions and new employee orientation through effective training and development.
- Promoted positive customer experience through day-to-day supervision and management of PMEL facility.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Directed strategic workforce planning, performance management, and benefits administration.
- Reported issues to higher management with great detail.
- Led Veterans aid program that provided assistance to 845 at need veterans and secured employment for 193 former armed service members.
- Provided mentoring to 38 personnel on personal issues improving individual mental health.
- Certified as Resiliency Training Assistant and aided in multiple events increasing resiliency skills knowledge for over 500 personnel.
Production Control Chief
United States Air Force, USAF
Multiple Locations
06.2007 - 12.2013
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
- Created scheduling reports in system to effectively move product and adhere to shipping commitments.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Addressed personnel issues and scheduling conflicts promptly.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
- Provided primary customer support to internal and external customers.
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environment.
- Effective liaison between customers and internal departments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recorded actions taken, issues resolved and equipment information to effectively manage customer accounts.
- Facilitated inter-departmental communication to effectively provide customer support.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
- Educated customers about equipment support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled day-to-day customer contact via phones, faxes and emails.
- Entered orders into Precision Measurement Equipment Laboratory computer database system.
- Promptly responded to inquiries and requests from prospective customers.
Equipment Laboratory Quality Assurance Chief
United States Air Force, USAF
Misawa AB, Japan
06.2006 - 06.2007
- Performed technical and quality systems audits of laboratory.
- Diagnosed and reported malfunctions of technical equipment.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Conducted analyses of both in-process and completed equipment calibrations.
- Reported problems and concerns to management.
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Conducted investigations into questionable test results.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Recorded and organized test data for report generation and analysis.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Conducted data review and followed standard practices to find solutions.
Precision Equipment Calibration Technician
United States Air Force, USAF
Multiple Locations
04.1996 - 06.2006
- Adjusted, calibrated and repaired faulty components within diagnostic and operational equipment.
- Operated remote computers and testing equipment to monitor ongoing tests and diagnostics.
- Fabricated and installed parts within test equipment using manual and powered tools.
- Used programs and specialized software to understand and carry out tasks.
- Conferred with engineering personnel regarding details and implications of test procedures and results.
- Maintained compliance with environmental standards.
- Diagnosed, repaired, and calibrated electronic and physical dimensional devices.
- Coordinated, led, and participated in multiple volunteer projects improving local communities and increasing morale for those affected.
Education
Associate of Applied Science - Electronics Technology
Community College of The Air Force
Montgomery, AL 04.1996 - 03.2013
Bachelor of Science - Psychology
University of Maryland - University College
Hyattsville, MDBachelor of Arts - Psychology
University of South Florida
Tampa, FL 05.2020 - 12.2021
Skills
Interpersonal Communication
Active Listening
Written Communication
Microsoft Word Software Proficiency
Microsoft Excel Software Proficiency
Good Telephone Etiquette
Excellent Communication
Teamwork and Collaboration
Critical Thinking
Cultural Awareness
First Aid/CPR
Maintenance and Repair
Decision Making
Planning and Coordination
Timeline
Bachelor of Arts - Psychology
University of South Florida
05.2020 - 12.2021
Command Support Staff Superintendent
United States Air Force
10.2017 - 09.2019
TMDE Flight Chief
United States Air Force, USAF
10.2016 - 09.2017
Electronic Laboratory Section Chief
United States Air Force, USAF
10.2015 - 09.2016
TMDE Flight Chief
United States Air Force, USAF
12.2013 - 09.2015
Production Control Chief
United States Air Force, USAF
06.2007 - 12.2013
Equipment Laboratory Quality Assurance Chief
United States Air Force, USAF
06.2006 - 06.2007
Precision Equipment Calibration Technician
United States Air Force, USAF
04.1996 - 06.2006
Associate of Applied Science - Electronics Technology
Community College of The Air Force
04.1996 - 03.2013
Bachelor of Science - Psychology
University of Maryland - University College