Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
District Manager
Hawx Smart Pest Control
08.2017 - 08.2023
Supervise four locations to enforce high-quality standards of operation.
Ensured compliance with company policies and procedures as well as state regulations by conducting regular audits of operational practices at each location within the district.
Modeled best practices for sales and customer service.
Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful branch openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Built positive and productive relationships with branch managers and service pros.
Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Service Technician
Terminix Pest Control
09.2016 - 08.2017
Inspected and serviced homes on a designated route.
Practiced IPM on commerical accounts
Performed rodent inspections and exclusion work
Identified possible upsell opportunities to existing customer base.
Provided exceptional customer service.
Commercial Service Technician
IsoTech Pest Management
03.2010 - 01.2016
Performed regular pest control services on large accounts such as the MTA bus lines in Los Angeles as well as large restaurant chains.