Overview
Work History
Education
Certification
Timeline
Generic

Jeremy Caffee

Moreno Valley,California

Overview

14
14
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Hawx Smart Pest Control
08.2023 - 05.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

District Manager

Hawx Smart Pest Control
08.2017 - 08.2023
  • Supervise four locations to enforce high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as state regulations by conducting regular audits of operational practices at each location within the district.
  • Modeled best practices for sales and customer service.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful branch openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Built positive and productive relationships with branch managers and service pros.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.

Service Technician

Terminix Pest Control
09.2016 - 08.2017
  • Inspected and serviced homes on a designated route.
  • Practiced IPM on commerical accounts
  • Performed rodent inspections and exclusion work
  • Identified possible upsell opportunities to existing customer base.
  • Provided exceptional customer service.


Commercial Service Technician

IsoTech Pest Management
03.2010 - 01.2016
  • Performed regular pest control services on large accounts such as the MTA bus lines in Los Angeles as well as large restaurant chains.

Education

High School Diploma -

A.B. Miller High School
Fontana, CA
06.1998

Certification

Branch 2 & 3 Operators License

Timeline

Administrative Assistant

Hawx Smart Pest Control
08.2023 - 05.2024

District Manager

Hawx Smart Pest Control
08.2017 - 08.2023

Service Technician

Terminix Pest Control
09.2016 - 08.2017

Commercial Service Technician

IsoTech Pest Management
03.2010 - 01.2016

High School Diploma -

A.B. Miller High School
Jeremy Caffee