Jeremy Carlson
Rockford,Ohio
Summary
Sales professional with extensive experience in account and customer relationship management. Experience includes wearing many "hats", including supervisor in different departments, inventory control for products & supplies, customer support service, returns management and shipping and receiving. The current company that has given me the pleasure to be employed with for almost 17 years, is unfortunately going out of business at the end of 2023. Encouraged to continue using the skills with another company for hopefully many more years to come.
Overview
27
27
years of professional experience
Work History
Sales Account Manager
Test Medical Symptoms @ Home Inc.
05.2007 - Current
- Performed customer phone calls/emails/fax orders
- Customer Support/Technical Support
- Process customer returns/credits/debits
- Inventory control for products, shipping supplies and office supplies
- Shipping Warehouse Manager
- Package/Process/Ship customer orders
- Data entry for monthly reports
- Maintained positive relationships with representatives of UPS, Fed Ex and USPS shipping companies
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Pulled, verified, and packaged items for shipment
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Conducted training programs with employees to promote familiarity with company products and applications
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Coordinated driver dispatch to accomplish daily delivery requirements
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Conducted research to address shipping errors and packaging mistakes
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution
- Liaised with IT department to report technical issues and formulate trouble-shooting procedures
- Created customer support strategies to increase customer retention
Corrections Shift Supervisor
Van Wert County Correctional Facility
02.1997 - 11.2006
- Shift Supervisor (responsible for 3-6 officers per shift & anywhere between 40-130 inmates).
- Corrections Officer (taking care of inmates security & needs).
- Training Officer (policy and procedures & computer programs).
- Commissary Officer (ordering snacks & drinks and inventory control, filling orders & delivering to inmates).
- Inmate Work Release Coordinator (scheduled inmates schedules for processing leaving/returning from court ordered work release)
- Inmate Commissary Accounts (data entry).
- Trained new employees and delegated daily tasks and responsibilities
- Enforced company policies and regulations with employees
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
- Resolved conflicts between employees to maintain positive and productive work environments
- Collaborated with other leaders and executives to direct workflow and support operations
- Cultivated professional working relationships with peers and supervisors
- Resolved inmate and fellow employees complaints and issues and offered thoughtful solutions to maintain satisfaction
Education
Corrections Supervisor Certificate - Supervisor & Administration
Ohio Supervisor Corrections Academy
Wapakoneta, OH05.1999
Certified Corrections Officer - Corrections
Ohio Basic Corrections Academy
Ottawa, OH02.1997
High School Diploma -
Van Wert High School
Van Wert, OH05.1995
Computer Processing Course Certification - Computer Processing
Vantage Vocational School
Van Wert05.1995
Skills
- Supervisory
- Sales
- Employee Training
- Interpersonal Communication
- Customer Support
- Shipping/Receiving
- Verbal Communication
- Teamwork and Collaboration
- Multitasking Abilities
- Microsoft Word
- Organization and Time Management
- Troubleshooting
- Good Telephone Etiquette
Timeline
Sales Account Manager
Test Medical Symptoms @ Home Inc.
05.2007 - Current
Corrections Shift Supervisor
Van Wert County Correctional Facility
02.1997 - 11.2006
Corrections Supervisor Certificate - Supervisor & Administration
Ohio Supervisor Corrections Academy
Certified Corrections Officer - Corrections
Ohio Basic Corrections Academy
High School Diploma -
Van Wert High School
Computer Processing Course Certification - Computer Processing
Vantage Vocational School
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