Jeremy Class
Dallas,TX
Summary
Results-driven Hospitality Leader with over 15 years in upscale and high-volume restaurant operations. Expertise in team development, guest experience, sales growth, and operational execution. Experience includes key roles in opening teams and managing front-of-house operations.
Overview
10
10
years of professional experience
Work History
Front of House Manager
STK
Dallas, Texas
03.2025 - Current
- Directed front of house operations to enhance guest experiences through attentive service.
- Supervised front of house staff to ensure efficient workflow and uphold high service standards, enhancing overall guest satisfaction.
- Managed daily restaurant activities, prioritizing quality and customer satisfaction.
- Addressed guest inquiries promptly, resolving concerns to maintain satisfaction and foster positive guest relationships.
- Mentored staff to improve skills and foster professional development.
- Trained new employees on established service protocols to uphold operational consistency and provide a high performance culture.
- Managed liquor inventory by ordering, stocking, and maintaining supplies, ensuring availability and adherence to operational standards.
- Coordinated team schedules to optimize staffing and operational efficiency..
- Embodied THE ONE GROUP's mission and upheld service standards in daily activities.
New Restaurant Opening
The ONE Group
Dallas, Texas
01.2024 - 03.2025
- Opened and supported multiple locations for 30 - 90 days to assess venue needs and enhance performance metrics.
- Organized venues, developed floor plans, and implemented standard operating procedures to streamline operations.
- Traveled to The One Group properties (STK, Kona Grill) to develop and train front house staff, enhancing service quality.
Server Trainer
STK
Dallas, Texas
10.2022 - 01.2024
- Trained new servers on menu knowledge and service standards.
- Provided ongoing feedback and coaching to improve server performance.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Dual Sales Manager
Aimbridge Hospitality
Dallas, Texas
12.2020 - 01.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Developed training programs to enhance staff sales techniques and customer service skills.
- Led team meetings to discuss sales strategies and performance updates.
Corporate Trainer /Server Trainer/Shift Supervisor
Flemings Steakhouse
Plano, Texas
06.2016 - 12.2021
- Facilitated interactive workshops on menu knowledge and service excellence to elevate staff performance.
- Developed comprehensive training programs for new hires in dining service and customer engagement to enhance onboarding experience.
- Evaluated training effectiveness through participant feedback and refined programs for continuous improvement.
Education
Associate of Arts - Business Administration And Management
Richland College
Dallas, TX03-2009
Skills
- Operational management
- Schedule management
- Inventory management
- Operational efficiency
- Service standards
- Customer service
- Guest relations
- Team leadership
- Training development
- Problem solving
- Administrative skills
Timeline
Front of House Manager
STK
03.2025 - Current
New Restaurant Opening
The ONE Group
01.2024 - 03.2025
Server Trainer
STK
10.2022 - 01.2024
Dual Sales Manager
Aimbridge Hospitality
12.2020 - 01.2023
Corporate Trainer /Server Trainer/Shift Supervisor
Flemings Steakhouse
06.2016 - 12.2021
Associate of Arts - Business Administration And Management
Richland College