Chelsey Shreve
Leacock-Leola-Bareville,PA
Summary
Resourceful leader with a background spanning customer service, quality assurance inspection, to veterinary medical care. Skilled in staff training, production optimization and problem solving. Consistently dedicated to achieving a positive and productive work environment, high levels of guest satisfaction, team collaboration and operational excellence.
Overview
16
16
years of professional experience
Work History
Front of House Manager
Rosario's Pizzeria
Leacock-Leola-Bareville, PA
08.2018 - Current
- Managed daily operations to deliver pleasant and memorable guest experience.
- Trained front-of-house staff in customer service excellence and operational procedures.
- Assigned work tasks, prepared schedules, and managed staffing effectively.
- Coordinated reservations and seating arrangements for optimal space utilization.
- Organized special events such as meetings, large parties, birthday celebrations, anniversaries and wedding rehearsal dinners.
- Assisted servers and kitchen staff during busy or peak hours.
- Promoted a positive work environment by encouraging collaboration among team members.
- Constantly maintained high levels of cleanliness, organization, storage management, and sanitation of food and beverage tools/equipment to ensure food safety and quality.
- Supervised the performance of wait staff to provide instruction and guidance to ensure each customer received the best quality and care.
- Handled guests' complaints and concerns quickly and compassionately to maintain a positive dining experience and trust in our staff.
- Developed strategies to improve customer satisfaction.
Final Quality Inspector
Eagle River Homes
Leola, Pa
05.2014 - 06.2018
- Performed visual inspections on final product, ensuring adherence to quality standards.
- Utilized inspection tools to assess product integrity and functionality.
- Documented inspection results and communicated findings to production teams.
- Trained new staff on quality procedures and practices.
Shift Manager
Wendy's
New Holland, Pa
10.2012 - 05.2014
- Supervised daily operations to maintain seamless restaurant functionality.
- Trained new employees on customer service and food preparation standards to enhance service quality.
- Supported team members to ensure timely task completion during peak hours. during peak periods.
- Resolved customer complaints to improve overall dining satisfaction.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored food safety practices to maintain health compliance.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Communicated with other shift managers to facilitate continuum of customer service.
- Resolved conflicts between staff members in a professional manner.
- Instructed staff on effective upselling techniques to improve sales..
Veterinary Assistant Intern
Lincoln Highway Veterinary Hospital
Lancaster, Pa
04.2010 - 06.2010
- Receptionist work
- Scheduling Appointments
- Prepared examination rooms and organized medical tools and supplies required for appointments and procedures.
- Assisted the veterinarian during examinations of various species of animals.
- Performed examinations, routine check-ups, administered vaccinations, medications, and other treatments prescribed by doctors.
- Assisted in surgical procedures by preparing instruments, supporting the veterinarian during surgery, and managing post-operative care including bandaging and monitoring recovery.
- Provided grooming services to enhance animals' comfort and well-being. , and dental care.
- Educated clients on proper nutrition, behavior, preventative care, and post-operation instructions to enhance animal health and owner knowledge.
- Collected samples and performed laboratory diagnostic tests.
- Admitted triage patients and delivered first aid.
- Provided compassionate support to clients during euthanasia and afterlife care planning, ensuring a respectful and comforting experience.
Education
High School Diploma -
Conestoga Valley High School
Lancaster, PA06-2010
Certificate of Course Completion - Veterinary Science
Lancaster County Career And Technology Center
Lancaster, PA06-2010
Skills
- Staff training
- Operational management
- Customer service
- Event coordination
- Food safety compliance
- Quality assurance
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Upselling techniques
- Receptionist work
- Computer Savvy
Accomplishments
- Lancaster County Humane League Surgical Assistance Award
Timeline
Front of House Manager
Rosario's Pizzeria
08.2018 - Current
Final Quality Inspector
Eagle River Homes
05.2014 - 06.2018
Shift Manager
Wendy's
10.2012 - 05.2014
Veterinary Assistant Intern
Lincoln Highway Veterinary Hospital
04.2010 - 06.2010
High School Diploma -
Conestoga Valley High School
Certificate of Course Completion - Veterinary Science
Lancaster County Career And Technology Center