Kelsey Cox
Warrior,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Jack Brown's Beer And Burger Joint
Birmingham, AL
01.2017 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured bank deposits.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
Marketing Assistant
Collins Group, RE/MAX
Birmingham, AL
07.2019 - 01.2020
- Contributed to weekly team meetings and brainstorming sessions.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created videos and engaging content for Facebook and Instagram regarding new listings.
- Managed monthly newsletter to previous and current clients with insight, upcoming events, and market tips.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Verified up to date signage on all current listings.
Head of Training and Development
Holler And Dash
Birmingham, AL
02.2016 - 11.2016
- Trained staff through demonstrations, meetings, conferences, and workshops.
- Managed leadership exercises for new potential trainers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids and other educational materials, often from scratch.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Area Manager of Operations
The Egg & I Restaurants
Birmingham, AL
03.2011 - 02.2016
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enforced compliance with local, state and federal regulations and company standards.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Developed processes to save on costs and prevent losses.
- Traveled between 5 locations monthly to manage each store and perform reviews of individual managers and employees.
- Cross-trained in all relevant positions in order to ensure excellence in each location.
Education
High School Diploma -
Spain Park High School
Hoover, AL05.2011
Skills
- Quality Improvement Leadership
- Staff Supervision
- Corporate Regulations
- Assignment Delegation
- Hospitality Management
- POS Systems Operations
- Shift Checklists
- Professional Correspondence
- Time Management
- Staff Training
- Conflict Management
- Organizational Efficiency
Accomplishments
- Became the youngest corporate trainer in the entire Egg & I company at the age of nineteen.
- Achieved status of first corporate trainer from a non-corporate location.
- Recruited as very first management hire for the new concept, Holler & Dash.
- Created multiple training materials from scratch.
- Often led large scale training sessions of forty or more trainees.
Timeline
Marketing Assistant
Collins Group, RE/MAX
07.2019 - 01.2020
Front of House Manager
Jack Brown's Beer And Burger Joint
01.2017 - Current
Head of Training and Development
Holler And Dash
02.2016 - 11.2016
Area Manager of Operations
The Egg & I Restaurants
03.2011 - 02.2016
High School Diploma -
Spain Park High School