Kelsey Cox
Warrior,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Front of House Manager
Jack Brown's Beer And Burger Joint
2017.01 - Current
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured bank deposits.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
Marketing Assistant
Collins Group, RE/MAX
2019.07 - 2020.01
- Contributed to weekly team meetings and brainstorming sessions.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created videos and engaging content for Facebook and Instagram regarding new listings.
- Managed monthly newsletter to previous and current clients with insight, upcoming events, and market tips.
- Determined readiness of written pieces, made changes, and approved final versions for publication.
- Verified up to date signage on all current listings.
Head of Training and Development
Holler And Dash
2016.02 - 2016.11
- Trained staff through demonstrations, meetings, conferences, and workshops.
- Managed leadership exercises for new potential trainers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Organized and edited training manuals, multimedia visual aids and other educational materials, often from scratch.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Area Manager of Operations
The Egg & I Restaurants
2011.03 - 2016.02
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enforced compliance with local, state and federal regulations and company standards.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Developed processes to save on costs and prevent losses.
- Traveled between 5 locations monthly to manage each store and perform reviews of individual managers and employees.
- Cross-trained in all relevant positions in order to ensure excellence in each location.
Education
High School Diploma -
Spain Park High School
Hoover, AL05.2011
Skills
- Quality Improvement Leadership
- Staff Supervision
- Corporate Regulations
- Assignment Delegation
- Hospitality Management
- POS Systems Operations
- Shift Checklists
- Professional Correspondence
- Time Management
- Staff Training
- Conflict Management
- Organizational Efficiency
Accomplishments
- Became the youngest corporate trainer in the entire Egg & I company at the age of nineteen.
- Achieved status of first corporate trainer from a non-corporate location.
- Recruited as very first management hire for the new concept, Holler & Dash.
- Created multiple training materials from scratch.
- Often led large scale training sessions of forty or more trainees.
Timeline
Marketing Assistant
Collins Group, RE/MAX
2019.07 - 2020.01
Front of House Manager
Jack Brown's Beer And Burger Joint
2017.01 - Current
Head of Training and Development
Holler And Dash
2016.02 - 2016.11
Area Manager of Operations
The Egg & I Restaurants
2011.03 - 2016.02
High School Diploma -
Spain Park High School
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