Medjinha Exantus
Apopka
Summary
Results-driven and adaptable professional with a strong background in healthcare, hospitality, and customer service, bringing a leadership-focused approach to team and operational success. Proven ability to coach, mentor, and motivate employees to meet performance goals while maintaining high standards of service and accountability. Skilled in managing fast-paced environments, improving workflow efficiency, and ensuring a positive experience for both clients and team members.
Recognized for excellent communication, problem-solving, and organizational skills, with a detail-oriented approach to documentation and operations. Maintains a strong commitment to quality, safety, and professionalism, while fostering a collaborative and supportive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Manager
Chick-fil-A
Orlando
11.2025 - Current
- Managed daily operations to ensure exceptional guest experiences.
- Trained and supervised front of house team members for peak performance.
- Implemented service standards to enhance customer satisfaction and efficiency.
- Resolved guest complaints promptly, maintaining Chick-fil-A's reputation for service excellence.
- Scheduled staff shifts to optimize coverage during busy periods.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Promoted team collaboration through regular meetings and feedback sessions.
CRITICAL CARE NURSING ASSISTANT II
Orlando Health
Orlando
10.2024 - Current
- Assisted patients with daily living activities and personal hygiene tasks.
- Provided emotional support to patients and families during difficult times.
- Documented patient information in electronic medical records accurately.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
LEAD OPERATIONS SUPERVISOR
Walgreen's Distribution Center
Orlando
11.2023 - 08.2024
- Managed daily operations and coordinated workflow among team members.
- Trained new staff on safety protocols and operational procedures.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Facilitated team meetings to communicate updates and gather feedback from staff.
- Oversaw the development of long-term strategies to increase profitability and market share.
- Coordinated team activities to ensure efficient workflow and productivity.
SHIFT LEADER
Nike Factory Store
Orlando
07.2022 - 08.2023
- Supervised team operations during shifts to ensure smooth workflow.
- Trained new employees on company procedures and safety protocols.
- Managed inventory levels and restocked supplies as needed.
- Monitored service quality and addressed customer concerns promptly.
- Assisted in training new employees on shift operations.
- Facilitated team meetings to enhance communication and collaboration.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
TEAM MANAGER
McDonald's
Orlando
06.2020 - 12.2022
- Managed team operations to ensure smooth workflow and productivity.
- Coordinated training sessions for new team members to enhance skills.
- Oversaw daily schedules and assignments to meet project deadlines.
- Implemented process improvements to increase operational efficiency.
Education
Associate of Science - Nursing
Seminole State College of Florida
Sanford, FLAssociate of Arts - Nursing
Valencia College
Orlando, FLHigh school or equivalent -
Wekiva Highschool
Apopka, FLSkills
- Patient care
- Electronic medical records
- Team collaboration
- Staff training
- Team leadership
- Training and development
- Floor management
- Restaurant operations
- Staff supervision
- Food safety compliance
- POS system operations
- Medical terminology knowledge
- Nursing Assistant
Certification
- Basic Life Support
- CPR
- Nursing Assistant
Languages
- Hatian Creole
- Spanish
- English, Native/Bilingual
- Hatian Creole, Native/Bilingual
- Spanish, Limited
Timeline
Front of House Manager
Chick-fil-A
11.2025 - Current
CRITICAL CARE NURSING ASSISTANT II
Orlando Health
10.2024 - Current
LEAD OPERATIONS SUPERVISOR
Walgreen's Distribution Center
11.2023 - 08.2024
SHIFT LEADER
Nike Factory Store
07.2022 - 08.2023
TEAM MANAGER
McDonald's
06.2020 - 12.2022
Associate of Science - Nursing
Seminole State College of Florida
Associate of Arts - Nursing
Valencia College
High school or equivalent -
Wekiva Highschool