JEREMY COLEMAN
Dallas,TX
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over seven years of management performance.
Overview
7
7
years of professional experience
Work History
Area Manager II
Amazon
07.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed 3 areas during daily operations for optimal performance, ensuring timely completion of tasks and projects with over 80 associates.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved TPH MOM from a 42 to 50 (19% increase) through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Transformed underperforming teams into productive, profitable teams. Rates improved as much as 15% in Pick.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
AREA MANAGER
IAH1
10.2021 - 06.2023
- Consistently held the number 1 shift on RT, processing at an average pick rate of 300 and pack rate of 200.
- Managed workflow effectively by balancing walls to maintain a steady ow of work
- Updated reports hourly for presentation to senior management, ensuring accurate and timely information
- Developed and ran Excel macros to identify and address departmental adjustments
- Solved barriers for AAs by identifying issues, verifying information, and implementing solutions
- Created development plans for PAs to support their career advancement and future progress
- Oversaw TLI to ensure accurate and up-to-date rate information
- Designed the framework for Problem Solve reports, providing network updates on ranking
- Led the Problem Solve Project team, driving initiatives and solutions
- Managed the VIA Board team, coordinating reports and overseeing project execution
- In progress of developing a comprehensive Staffing Board in Excel for Outbound operations
- Contributed to redesigning box suites across all stations to improve efficiency
- Assisted in implementing station mapping to reduce pod gaps and enhance operational ow
- Collaborated with ARTs (Floor Health) to address and resolve AR Floor issues
- Created outlines for all Floor Health reports for the building, enhancing reporting accuracy and clarity.
PROCESS ASSISTANT
IAH1
06.2020 - 10.2021
- Coached AFMs to enhance performance and improve floor health metrics; floor percentage always performed at 100%
- Provided hourly reports on volume, indirect tracking, and TRANs/VRETs for performance monitoring
- Adjusted headcount based on zone distribution, optimizing staffing during TCAP and non-TCAP periods
- Identified CPT locations to ensure deadlines are met and managed resources effectively
- Reallocated Pickers, Counters, and Inbound to address pick gaps and improve operational efficiency
- Monitored labor to prevent consistent blue or black bar status and ensured balanced workload
- Made call-outs for Amnesty to address drive issues or obstructions promptly
- Generated and analyzed Amnesty reports, including Find Rate, Minesweeper Audits, Blocking/Unblocking response times, and Obstruction Response Times
- Served as Pod Project Subject Matter Expert (SME) for managing pod setup, including corral setup, mass induction and removal, reserving empty pods, Pre-QC, and Post-QC processes
- Acted as an ambassador for Amnesty and Pick, promoting best practices and operational standards.
CAP PROCESS ASSISTANT
DAL3
06.2020 - 10.2020
- Played a key role in the FHD CAP team, contributing to the successful launch of the building
- Managed administrative tasks and coaching responsibilities for Pick AM operations
- Provided coaching support to AFMs and assisted QB as needed, ensuring smooth team performance.
- Overlooked 2 floors while maintaining a 400 pick rate consistently
QHUD AUDITOR/SALT AUDITOR
FTW6
06.2017 - 06.2020
- Trained and shadowed amnesty techs to ensure adherence to AR standards and practices
- Scanned and analyzed the floor as an amnesty tech, maintaining floor conditions to meet operational standards
- Submitted Amnesty Minesweepers to SALT for enforcing high bin etiquette standards among RSP station workers
- Utilized FC web apps for training and researching PEIs, and delivered coaching to fellow pickers
- Collaborated with QHUD as the first FHD SALT auditor to establish workflow standards, including Minesweeper and Amnesty Last Touch feedback, quarterly Amnesty audits for RSP floors, and Q2 RSP Sled audits
- Consistently achieved over 400 UPH (Units Per Hour), with occasional higher performance
- Achieved 5K picker status and was recognized as the top picker in the building for September
- Awarded Amnesty Tech MVP for outstanding performance and contributions.
Education
IT Certification - IT
Amazon IT Course
Coppell, TX04.2020
Certified Medical License - Certified Medical Assisting
ATI Career Training Center
Dallas11.2008
High School Diploma -
Roosevelt High School
Dallas, TX05.2007
Skills
- Customer focus
- Safety compliance
- Continuous improvement
- Adaptability
- Organizational skills
- Quality control
- Operations Management
- Staff Management
- Team Development
- Time management
- Risk management
- Relationship building and management
Accomplishments
- I reduced my SLI scores from 28% to 3% by engaging in discussions with all AAs to gather input on improvement strategies and address barriers.
- Assisted in transforming an inexperienced PA into the top performer across all shifts by providing comprehensive training on operational workflows and interdepartmental communication protocols.
- In the first half of 2024 (Q1-Q2), I contributed to interview preparation for two AAs who successfully transitioned to PA. YTD, I have provided mentorship and guidance to two interns, enabling them to effectively apply their knowledge in operational roles.
- Increased Pack Chuting rates from an average of 160 in Q1 to 210 in Q3, achieving a 31% improvement over the period.
- Currently working on Pick Shorts as a whole to identify what the root cause is to create less DPMO opportunities.
- Over the past six months, I have effectively managed Pick to Tote, AFE, and Pack Singles autonomously, achieving notable recoveries despite challenges, consistently delivering top performances and ongoing enhancements. This achievement has been accomplished without the assistance of another upstream manager. Q1 Pick rates went from 228.18 to 263.28 in Q2 (15.4% increase) and Pack rates went from 172.88 Q1 to 188 in Q2 (8.7% increase).
- I have demonstrated proficiency in overseeing shifts independently, successfully managing operations without the presence of an upstream AM on multiple occasions, ensuring operational efficiency while maintaining cost-effectiveness. As a senior L5, I shoulder the responsibility of overseeing Outbound operations since the OM has both Inbound and Outbound to oversee.
Projects
FHDs and BHDs excel staffing board Pick Road Show AFE Paper Dunnage A3 Pick Project OB Problem Solve Floor Health Improvement
Timeline
Area Manager II
Amazon
07.2023 - Current
AREA MANAGER
IAH1
10.2021 - 06.2023
PROCESS ASSISTANT
IAH1
06.2020 - 10.2021
CAP PROCESS ASSISTANT
DAL3
06.2020 - 10.2020
QHUD AUDITOR/SALT AUDITOR
FTW6
06.2017 - 06.2020
IT Certification - IT
Amazon IT Course
Certified Medical License - Certified Medical Assisting
ATI Career Training Center
High School Diploma -
Roosevelt High School