Jeremy Crews
Belleville,IL
Summary
I am a hardworking individual who can be relied on to work well with others. I work well under pressure and consistently meet deadlines. I’m an excellent communicator, and my skills also include writing and editing. My creativity and innovative thinking skills help me develop intelligent solutions to problems. My positive attitude and eagerness to learn new things help me constantly expand my skills. I’m committed to achieving the highest level of performance and satisfaction in everything I do
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Midwest Title Loans
Belleville, IL
10.2015 - 02.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Office Manager
Fivestone Foundations
Belleville, IL
01.2015 - 09.2015
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Created spreadsheets in Excel to track data such as inventory, PTO, etc.
Drafter
Spectrum Planning
Saint Charles, MO
09.2013 - 01.2015
- Conducted research to determine product specifications for design projects.
- Created detailed maps depicting telephone lines throughout different regions of the country for various clients.
- Analyzed engineering data and drawings to ensure accuracy of designs.
Picker Packer
McKesson
Saint Peters, MO
08.2012 - 09.2013
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Inspected and verified shipments for accuracy and quality assurance.
- Utilized RF scanners to track inventory movements throughout the facility.
Education
Associate of Applied Science - Computer Aided Drafting
ITT Technical Institute
Earth City, MO09-2010
Skills
- Written and oral communication
- Inbound and Outbound Calling
- Teamwork
- Active listening
- Customer service
- Adaptability
- Microsoft Word
- Microsoft Excel
- AutoCAD
Timeline
Customer Service Representative
Midwest Title Loans
10.2015 - 02.2018
Office Manager
Fivestone Foundations
01.2015 - 09.2015
Drafter
Spectrum Planning
09.2013 - 01.2015
Picker Packer
McKesson
08.2012 - 09.2013
Associate of Applied Science - Computer Aided Drafting
ITT Technical Institute
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