Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cee Cee D'Aleo

Freeport,FL

Summary

Experienced Automotive Service Writer with 3 years of experience working in both large and small auto repair shops. Details customer cost estimations with care, professionalism and courtesy.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 12 years of billing-related experience.

Meticulous Collections professional offering exceptional communication combined with assertive yet personable demeanor. Leverages strong organizational, technical and interpersonal skills to address and resolve delinquent accounts.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Front Desk Specialist

Tops'l Beach and Racquet Resort
04.2024 - Current
  • Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
  • Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
  • Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
  • Handled member and guest reservations for events.
  • Maintained member and guest schedules for tennis reservations using Jonas software.
  • Re-strung tennis racquets for members and guests using a hand stringer.
  • Served as primary point of contact for guests during their stay, addressing any questions or concerns with professionalism and empathy.
  • Managed reservation cancellations or modifications with minimal disruption to other bookings, ensuring optimal revenue generation opportunities were preserved.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Automotive Service Writer

DC Auto Pro LLC
12.2022 - 02.2024
  • Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
  • Enhanced service department efficiency by maintaining clear communication with technicians and customers.
  • Streamlined the appointment scheduling process for better time management and increased productivity.
  • Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
  • Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
  • Collaborated with team members to optimize workflow, contributing to a more efficient service department.
  • Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
  • Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
  • Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
  • Contributed to inventory management processes by monitoring stock levels of parts and supplies needed for repairs or maintenance tasks.
  • Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
  • Used ShopKey/Mitchell 1 computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Advised management members on customer issues or mechanical repair problems.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Collections Manager

Durango Credit And Collections Co Inc
12.2021 - 12.2022
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Increased recoveries by negotiating favorable repayment terms for clients and customers.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Established strong relationships with customers, fostering open communication channels for effective debt resolution.
  • Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
  • Maintained compliance with federal, state, and local regulations governing debt collections practices.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Preparation and filing new legal law suits, motions, orders, garnishments, levies, interrogatories and much more.

Automotive Service Writer

Built To Last Automotive
12.2020 - 12.2021
  • Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
  • Enhanced service department efficiency by maintaining clear communication with technicians and customers.
  • Streamlined the appointment scheduling process for better time management and increased productivity.
  • Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
  • Developed strong relationships with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
  • Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Collections Manager

Durango Credit And Collections Co Inc
03.2000 - 01.2010
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Established Client payment plans to monitor payment compliance and progress
  • Demonstrated proficiency in telephone, e-mail, fax and front desk reception.
  • Answered multiple phone lines, transferred calls to corresponding departments and filed records.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximise efficiency.
  • Prepared and entered all legal documents into system correctly and filed with corresponding court systems.
  • Increased recoveries by negotiating favorable repayment terms for clients and customers.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.

Cashier

Walmart
10.1998 - 03.1999
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Car Hopper

Sonic DriveIn
08.1996 - 10.1998
  • Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
  • Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.
  • Increased efficiency in order processing by quickly and accurately entering orders into the point of sale system.
  • Collaborated with kitchen staff to ensure accurate preparation and timely delivery of food orders.
  • Streamlined order handoff by effectively communicating with other car hoppers and team members during peak hours.
  • Safeguarded company assets through diligent cash handling and accurate end-of-shift reconciliations.
  • Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
  • Maintained updated knowledge of menu offerings and daily specials, effectively answering customer inquiries on ingredients or preparation methods.
  • Maximized productivity during downtime by assisting in cleaning tasks, restocking supplies, or supporting teammates as needed.
  • Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.

Education

GED -

The State of Colorado Department of Education
Denver, CO
04.2018

No Degree -

Durango High School
Durango, CO
05.1999

Skills

  • Estimating costs
  • Service Scheduling
  • Warranty processing
  • Automotive systems understanding
  • Empathy and patience
  • Technical knowledge
  • Cost Estimates
  • Expert in ShopKey/Mitchell 1
  • Appointment Scheduling
  • Customer service expertise
  • Multitasking Abilities
  • Sales and Upselling
  • Microsoft Office
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Attention to Detail
  • Product Recommendations

Certification

  • FDCPA - Fair Debt Collection Practice Act Certified
  • Certified Vehicle Maintenance Service, BG Products Inc - 03/2023

References

Daniel Cowan - Owner, DC Auto Pro LLC 970-385-6777

Jeff Howard - Owner, Built to Last Automotive Service 970-259-8777

Shawn Davlin - Attorney at Law, Davlin & Davlin LLC 970-403-2355

Johnette Twohig - Owner, Durango Credit and Collection Co Inc 970-259-2260

Timeline

Front Desk Specialist

Tops'l Beach and Racquet Resort
04.2024 - Current

Automotive Service Writer

DC Auto Pro LLC
12.2022 - 02.2024

Collections Manager

Durango Credit And Collections Co Inc
12.2021 - 12.2022

Automotive Service Writer

Built To Last Automotive
12.2020 - 12.2021

Collections Manager

Durango Credit And Collections Co Inc
03.2000 - 01.2010

Cashier

Walmart
10.1998 - 03.1999

Car Hopper

Sonic DriveIn
08.1996 - 10.1998

GED -

The State of Colorado Department of Education

No Degree -

Durango High School

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Cee Cee D'Aleo