Jeremy Daniel

Promoted from Barista to Shift Supervisor, leading team to deliver excellent service. Honoured as Employee of the Month twice due to exceptional customer relationship management. Ensured efficient operations by flexibly managing cashier and bar service roles during busy periods. Conducted cleaning and maintenance tasks, ensuring compliance with health and safety regulations. Cultivated personal connections with customers, fostering positive feedback and enhancing store atmosphere.

• Supervised daily operations to ensure efficient coffee preparation and service.
• Trained new baristas on coffee brewing techniques and customer service standards.
• Managed inventory levels, ensuring timely restocking of supplies and equipment.

• Led the company's expansion to the west coast and achieved a 90% customer retention rate while handling a nationwide quality control program and resolving all company-client discrepancies.
• Networked with new clients and led a sales team of 8 representatives to achieve sales targets.
• Handled all international requests from Far East, Middle East, and Asia to ensure client satisfaction.
• Coordinated all correspondence with clients and stakeholders to provide timely updates and information. regarding updates and innovations within the industry.
• Served as a liaison between clients and dealers while maintaining inventory.