HTML
Jeremy Davis
Palatka,US
Summary
Solution-driven tech professional adept at contributing to highly collaborative work environment, finding solutions and determining customer satisfaction. Proven experience developing custom websites using HTML, CSS, Wordpress, Squarespace, Wix, and GoDaddy. Designed and developed several websites for local small businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Support Technician
St. Johns Water Management District
02.2022 - Current
- Provided prompt and efficient customer facing troubleshooting and technical support to customers via phone, email, and chat
- Demonstrated strong communication skills to explain technical solutions to non-technical customers in a clear and concise manner
- Configured hardware, devices, and software to set up work stations for employees.
- Exhibited strong Ticket Management skills while prioritizing and resolving customer inquiries in a timely manner
- Oversee and maintain the district's audio, visual, and meeting technology in the governing board room and other conference rooms throughout.
- Currently managing two major projects that are critical to the district's governing board processes.
Head of Tech Ministry
Grace Fellowship Church
01.2022 - Current
- Lead a team of tech volunteers to oversee all audio, visual, and lighting aspects for weekly services and special events
- Implement new technologies and software solutions to enhance the worship experience and streamline communication within the ministry
- Collaborate with other ministry leaders to integrate tech solutions that support the overall mission and goals of the church
- Update and manage the church's website, the pastor's audio and video format podcast, and stream the church service to various social platforms.
Level 1 Field Technician
RLCS
10.2020 - 02.2022
- Provided customer facing support for network troubleshooting, hardware installation, and software configuration for clients in various industries
- Enhanced user experience by providing timely support for Software Products
- Exhibited strong Ticket Management skills while prioritizing and resolving customer inquiries in a timely manner
- Responded to help desk tickets and resolved technical issues in a timely and efficient manner to minimize downtime for end-users
- Documented all work performed, including solutions implemented and hardware/software changes, to maintain accurate records and support future troubleshooting efforts
- Collaborated with Level 2 and Level 3 technicians to escalate complex issues and participate in problem-solving and resolution strategies.
Freelance Web Developer
Self
01.2017 - 12.2020
- Coded websites using HTML & CSS
- Used web platforms such as Wordpress, Squarespace, Wix and GoDaddy
- Planned website development, converting mockups from systems like Figma into usable web presence with HTML & CSS
- Discussed site requirements with clients to produce actionable development plans.
- Adhered to SEO best practices while designing sites.
- Delivered user support to clients to train, educate and answer questions.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
Retail Sales Consultant
AT&T
09.2016 - 10.2020
- Utilized my influence and exceptional product knowledge to assist customers to meet their needs and preferences
- Demonstrated strong communication skills in effectively conveying product information and promotions to customers
- Provided personalized customer service to enhance the overall shopping experience
- Demonstrated strong Account Management skills to ensure customer satisfaction and maintain long-term relationship.
Deputy Sheriff
Putnam County Sheriff's Office
03.2008 - 09.2016
- Enforce state and local laws to maintain public safety and order within assigned jurisdiction
- Conduct investigations, gather evidence, and interview witnesses to build cases for prosecution
- Responded quickly and effectively to emergency calls, including traffic accidents, domestic disputes, and criminal activities.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Communications Supervisor/Sergeant
Putnam County Sheriff's Office
01.2014 - 01.2015
- Managed a team of 5 communication specialists to ensure efficient and effective dispatching of emergency services
- Developed and implemented training programs for communication staff to enhance their skills and performance
- Monitored and evaluated the performance of communication team members to maintain high standards of service delivery.
- Directed and monitored team members for compliance with communication, quality and performance standards.
Public Safety Telecommunicator
Putnam County Sheriff's Office
03.2009 - 01.2014
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Monitor various communication channels and update emergency responders with real-time information
- Utilize computer-aided dispatch systems, radio communication, and other technologies to ensure efficient and effective emergency assistance
- Handle high-stress situations with calm professionalism and provide accurate information to callers.
Charter Review Committee Member
City of Palatka
03.2024 - Current
- Review and recommend changes to the city's charter to the commission.
Education
Basic Law Enforcement Certification -
St. Johns River State College
Saint Augustine, FL12.2008
High School Diploma General Education - undefined
Palatka High School
06.2006
Skills
- Customer Support
- Technical Support
- AV Integration
- Code debugging
- Programming
- Able To Communicate Effectively
- Analytical Skills
- Interpersonal Skills
- Problem Resolution
- Website optimization
- Troubleshooting
- Front-End Development
Certification
- Full Stack Web Development Certification
- CLD260x : IT Support : Networking Essentials
- Supervision and Management
- Crisis Hostage Negotiations
Software
CSS
C#
Flutter/Dart
Swift
Photoshop
Illustrator
Premier Pro
After Effects
Final Cut Pro
Timeline
Charter Review Committee Member
City of Palatka
03.2024 - Current
Customer Support Technician
St. Johns Water Management District
02.2022 - Current
Head of Tech Ministry
Grace Fellowship Church
01.2022 - Current
Level 1 Field Technician
RLCS
10.2020 - 02.2022
Freelance Web Developer
Self
01.2017 - 12.2020
Retail Sales Consultant
AT&T
09.2016 - 10.2020
Communications Supervisor/Sergeant
Putnam County Sheriff's Office
01.2014 - 01.2015
Public Safety Telecommunicator
Putnam County Sheriff's Office
03.2009 - 01.2014
Deputy Sheriff
Putnam County Sheriff's Office
03.2008 - 09.2016
Basic Law Enforcement Certification -
St. Johns River State College
High School Diploma General Education - undefined
Palatka High School
- Full Stack Web Development Certification
- CLD260x : IT Support : Networking Essentials
- Supervision and Management
- Crisis Hostage Negotiations
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