Dionysius Francis
Palatka,FL
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Machine Operator position to help launch career while achieving company goals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Planet Fitness
Palatka, FL
02.2024 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Provided top quality control and eliminated downtime to maximize revenue.
Machine Operator
Low Country
Palatka, FL
02.2021 - 12.2023
- Monitor the feed and speed of machines during the machining process.
- Set up and operate machine tools to produce precision parts and instruments.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Inspect finished workpieces to ensure conformance with specifications.
- Load raw materials into machines according to specified measurements.
- Unload finished products from machines onto conveyors or other transport systems.
- Observe machine operations to detect any problems or defects in the finished product.
Education
High School Diploma -
Palatka High School
Palatka, FL05-2020
Skills
- Customer Complaint Resolution
- Billing Problem Resolution
- Customer Assistance
- Customer Support Plan Development
- Focused On Customer Satisfaction
- Account Authorizations
- Billing Inquiries
- Regulatory Compliance
- Skilled Multi-Tasker
Timeline
Customer Service Representative
Planet Fitness
02.2024 - Current
Machine Operator
Low Country
02.2021 - 12.2023
High School Diploma -
Palatka High School