Jeremy Edge
Mount Pocono,PA
Summary
Dynamic professional with a proven track record at Lowe's Home Improvement, excelling in employee motivation and coaching. Recognized for fostering collaboration and driving continuous improvement, enhancing team performance through effective training and feedback. Adept at strategic planning and conflict resolution, ensuring operational excellence and high customer satisfaction.
Overview
18
18
years of professional experience
Work History
Pro Sales Direct Supervisor
Lowes Home Improvement
Mount Pocono, PA
01.2021 - 03.2026
- Collaborated with upper management to define goals, establish expectations, and create strategic plans for the department.
- Established a culture of continuous improvement within the team by encouraging open feedback and learning from mistakes.
- Fostered collaboration between different teams leading to innovation in achieving shared objectives.
- Enhanced employee performance through regular coaching, feedback, and recognition of achievements.
- Streamlined communication channels for better information flow between departments and team members.
- Conducted regular performance evaluations for each team member to assess strengths, areas for improvement, and set achievable goals.
Dispatcher
Mount Airy Casino
Mount Pocono, PA
02.2019 - 12.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Frozen/Dairy Department Supervisor
Bills Shoprite
Mount Pocono, PA
01.2019 - 01.2019
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
Frozen Manager
Price Chopper
Marshalls Creek, PA
08.2016 - 12.2018
- Managed employee scheduling to maintain appropriate staffing levels during peak shopping hours and high traffic periods.
- Improved product quality by implementing strict inventory control procedures and monitoring expiration dates.
- Performed routine temperature checks to ensure compliance with food safety regulations, maintaining accurate records as required.
- Assisted in planning store events focused on promoting frozen goods, generating increased interest from customers in featured products.
Cable Technician
Comcast Cable Company
Leesburg, FL
05.2011 - 07.2012
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
Electricians Apprentice
Edge Electric
Lady Lake, FL
05.2008 - 07.2011
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Terminated wiring and connected circuits with correct techniques.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Handled installation of electrical components by splicing, joining, and connecting wire.
Education
Highschool Diploma - Basic Studies
Wildwood Highschool
Wildwood, FL05.2009
Skills
- Employee motivation
- Coaching
- Staff development
- Meeting facilitation
- Customer service
- Goal oriented
- Decision-making
- Relationship building
- Training and mentoring
- Conflict resolution
- Staff management
- Documentation and reporting
Timeline
Pro Sales Direct Supervisor
Lowes Home Improvement
01.2021 - 03.2026
Dispatcher
Mount Airy Casino
02.2019 - 12.2020
Frozen/Dairy Department Supervisor
Bills Shoprite
01.2019 - 01.2019
Frozen Manager
Price Chopper
08.2016 - 12.2018
Cable Technician
Comcast Cable Company
05.2011 - 07.2012
Electricians Apprentice
Edge Electric
05.2008 - 07.2011
Highschool Diploma - Basic Studies
Wildwood Highschool