Jeremy Elmore

Collaborated directly with vendor account managers, director of operations, and Directors from multiple departments.

• Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
• Conducted spend analysis to identify cost-saving opportunities.
• Resolved invoice and payment issues to facilitate prompt payment to suppliers.
• Negotiated contracts with suppliers to obtain favorable terms and pricing.

Collaborated with Director of Operations, Area Supervisors, General Managers, Store Managers, and assistant managers to increase sales and reduce expenses by utilizing the latest technology.

● Audited both service desk phone calls and tickets to help increase first call resolution.

● Worked with the knowledge management team to re-work the kba articles so the kba were easier to find, understand and up to date.

● Worked on the escalation team to solve issues that were preventing stores from running at 100%

● Troubleshoot Restaurant Software, OKTA, Zscaler,Altermeterics, PAR, Microsoft 365 and LANDesk.

● Troubleshooting Restaurant hardware, FreedomPay Credit/Debit card readers, HP registers & receipt printers

● Troubleshooting network issues including but not limited to - primary internet connection, backup internet connection utilizing cradlepoints and in-store Wi-Fi.

● Help train new hires and contractors with apps like RTI, Altermeterics, and PAR

● Team Lead on migration of users from decommissioned domain to new domain.

● Team Lead on migration of user’s emails from decommissioned domain to new domain.

● Team Lead on biometric access to the registers and back office.

Work with the SMB market business owners, consultants and in-house I.T. engineers to create a custom-built server or servers for their current and future needs.

● Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.

● Installed and configured server OS 2008, 2012, 2016 and 2019

● Installed VMware ESXi for customers.

● Helped end user understand the difference between hardware redundancy and backups.

● Helped end users with data migrations and server failovers.

● Made sure all custom servers passed rigorous hardware burn-in test.

● Helped train new employees on different hardware platforms.

Work with a team to fix and provide solutions to both in house and remote users.

• Supported global network users with connectivity, VPN, and access issues.
• Monitored and maintained network and software components according to established guidelines and best practices.
• Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
• Led preventive and corrective network and infrastructure maintenance requirements.

Work with a team to fix and provide solutions remotely to employee’s who had just migrated from one domain to another domain along with troubleshooting brand new hardware & software

● Worked with end users as they were migrated from windows 7 to windows 8.1.

● Team lead with eight people in my team.

● Worked on project to fix over 200 Lenovo’s T460’s – The image used was incomplete so my project was to fix them which included but into limited to, fixing all issues remotely including upgrading bio’s, USB 3.0, Docking station issues, keyboard and mouse issues, monitor dual monitor issues, non-bootinglaptops while on the docking station.

● Helped the end users remap shared drives after they changed passwords, this only happen when shared drive was on one domain and the user was on the other domain.

● Help end users with salesforce issues.

● Mapped secure printer for the end users.

● Helped end user’s when they need shared inboxes added to their current outlook profile.

● Used Splunk to find out what hardware was locking the client out of his or her account.

Completely overhauled the network, including but not limited to upgrading the firewall, accounting software, tracking software, OS software, invoice and money accepted on the job.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware and granted system permissions to new employees.
• Configured hardware, devices, and software to set up work stations for employees.

Assistant I.T. Manger, Oversawing15 full time employees in addition to contractors; oversaw daily technical operations (phone, remote and onsite support), to over three thousand end users nationwide.

● Worked directly with the C-level, District VP, Regional VP, Directory level within all the departments, ensuring maximum up time.
● IT Procurement Manager for United States / internationally clients and for the in-house staff
● Hardware installs, configure & supported for Dell, HP, (Servers, Desktops & Laptops)
● Installs, upgrades, configure, trouble shoot & supported Microsoft desktop OS’s (2000 pro, XP, Windows 7)
● Setup, modified, and revoke access on multiple networks both wired and wireless utilizing group policies & user rights.
● Planning, implementation, configuration, of Mobile Iron (Mobile I.T. Platform for securing mobile devices)
● Worked directly with the marketing group and the in-house dev team to make sure in-house apps were deployed.
● Terminal Server (2000 & 2003, 2008) hosted & non-hosted environments install, configure, troubleshoot & supported.
● iPhones, iPads, & Blackberry setups, configure, & troubleshoot.
● Worked with sales, field service, marketing employees to fix various issues including VPN, virus / spyware infections, and Microsoft office issues remotely.
● Used SCCM to reimage all desktops, laptops, MS surface pro, servers.
● Supported all Apple hardware and software.
● Supported the accounting departments in Georgia and Texas
● Supported all four Georgia locations.

A private IT consulting firm that designed and implemented small to medium sized business networks for local and international companies; managed project budgets for multiple companies; oversaw full time employees in addition to contractors; provided consultation that enabled companies to comply with Sarbanes Oxley and HIPAA regulations; oversaw daily technical operations (phone, remote and onsite support), customer relations and sales

● Active Directory (2000, 2003 & 2008) design, implementation, configure, trouble shoot, monitoring & maintenance.

● IT purchases for United States / internationally clients and for the in-house staff

● Install, configure, troubleshoot& supported POS software (both restaurants & retail stores)

● Installs, upgrades, configure, trouble shoot & supported Microsoft desktop OS’s (2000 pro, XP, Vista, Windows 7)

● Setup, modify, and revoke access on multiple networks both wired and wireless utilizing group policies & user rights.

● Planning, implementation, configuration, troubleshooting & maintenance of 2003 & 2008 exchange.

● Citrix Presentation server 4.0 & 4.5 for windows install, configure, troubleshoot& supported.

● Terminal Server (2000 & 2003, 2008) hosted & non-hosted environments install, configure, troubleshoot& supported.

● Design, configure, implement, troubleshoot & supported secure VPN for remote offices & users in the United States and internationally.

● Supported a client base of over 162 companies, also supported onsite staff of 10 employees.

● Install, configure, troubleshoot& supported ALL Microsoft office suites.