Karen Strawser
Fate,Texas
Summary
31 Years of experience in the IT industry, including 18 years with Data Center Operations Smart Hands Support Technician (CDCTP). Veteran problem solver with knowledge to evaluate and implement change, experience to effectively delegate and prioritize to complete all tasks in various methods necessary to analyze company needs by interacting with end users to determine solutions. Experienced in various system applications and environments, provided user training to all company levels and IT staff. Possess strong oral and written communication skills to effectively allow interaction with all management and personnel levels, and work very well in a team environment or alone.
Overview
33
33
years of professional experience
Work History
Data Center Smart Hands Support CDCTP
CBRE – ServerFarm Account for Capgemini
11.2006 - Current
- Provide daily operational support for client’s account in a Colocation Data Center, hosting their multitude of clients, experience with tape library processes, server installation, installing Ethernet & Fiber Optic cables for the following equipment types; HP, Dell, EMC, IBM, SUN, servers, storage servers, AS400 systems, network communication devices
- Provide SmartHands support for Off-Shore support teams
- Process media backup tapes for DR
- Created inspection templates in Safety Culture (iAuditor) for team to use for scheduled BAU (Business as Usual) inspections, and daily operational tasks
- Create/process Hardware Change Logs to maintain data centers Rack Unit inventory of all hardware equipment/assets installed & removed in the data centers server room, balance each month for client’s monthly RU billing
- Create/maintain CERM process documentation, present CERM Toolbox Talks, CERM Mock Drills for team
- Report “unsafe” and/or “safe acts” in Harbour, and HSE Safety Champion role for Operations team.
AS400 System Production Operator/Training Coordinator
Texas Book Company
05.2003 - 06.2006
- Performed O/S400 V5R1 to V5R2 upgrade, maintained system, ordered/installed/applied latest CUM Package, PTF’s, scheduled system backups/maintenance
- Backup media inventory, user profiles, sys
- Security guidelines for all users, On-Call 24/7 system/user support
- Training Coordinator created user documentation for AS400 System, 3rd party MBS Systems Application
- Software, supported iSeries Access for Windows, various printer models, company hardware inventory list & an authorized IT Dept Purchaser.
Service Dept. Office Administrator
APi Systems Group, Inc.
01.2002 - 05.2003
- Service Department billing, reports, invoice processing
- In MS Access 2000 & AS400 A/R RPG Program Application, collection calls
- Filing system, payment transactions, daily bank deposits, customer files, service job records, receptionist for multi-line phone system, mail processor.
Data Processing Dept. Manager
Brandt Engineering Services
11.2000 - 01.2002
- Asst Mgr-2 employees; promoted to manager within 4 mos
- Of hire date, processed all data entry for A/P, A/R & Payroll Dept
AS400 & Mainframe System Operator Production Support Analyst
Circle International Group
06.1999 - 11.2000
- Provided first line support for business critical applications on AS/400, IBM Mainframe systems & WAN/LAN Network connectivity between national/international gateway branch offices
- AS400 Op.: Managed job processes, distribution
- Queues, terminals & print devices between the AS/400 & mainframe servers
- Mainframe Op.: CICS, TSO, JCL, batch processing, print queues, CICS transactions, created CICS & TSO user profiles, MS Exchange Server setup/configure
- Email accounts for MS Outlook email accounts, created network user accounts, configured remote users network on W95/98 & NT4.0 systems
- Help Desk Ticket System: MS Access 97 DB to track open issues, handle escalation/problem resolution to all other levels of support
- Training Documentation Coordinator, create/maintain Help Desk Sys
- Support User Manual for all support levels.
AS400 Production Support Analyst Consultant
Guaranty National Insurance Company
05.1997 - 06.1999
- Self managed consultant with contracted outsourcing company
- Managed the account, running batch system cycle operations, documenting procedures, tracking system metrics, Change Management/Production
- Support Coordinator, Help Desk Tech for AS/400 users, D.R
- Project team member & Y2K Infrastructure Plan team member.
AS400 Sr. Operator and Data Processing Specialist
Restland of Dallas
03.1991 - 04.1997
- Sr. Operator responsibilities included all daily operations, system maintenance
- Support, PTF downloads, install system Initial Program Loads (IPL).
- Job scheduling, set-up/maintained backup media library, off-site storage backup, liaison with IBM & various vendors, assisted w/conversion from IBM System38 to AS400, Help Desk Tech, on call 24/7 for system/400+ users support, problem solving/troubleshooting on down devices, replacement of defective equipment, company purchaser for all computer equip., media, paper, forms & office supplies
- Lead Data Processor for sales contract processing, A/P & A/R, Payroll departments.
Education
Data Center Technician Professional
CNet - CCAM Assessment
Dallas, TXInformation Technology
Capgemini MyLearning
01.2014
Wholesale/Retail College Textbooks And Merchandise
Texas Book Company - MBS Training
01.2006
CIS Computer
Richland College
Richardson, TX01.1994
Data Processing
Executraine - Word Processing
Dallas, TX01.1993
Word Processing
Executraine - Word Processing
Dallas, TX01.1991
Skills
- Microsoft Windows 11, Office 365 (Outlook, Word, Excel, Visio), Teams, SharePoint, Safety Culture iAuditor
- Quantum for CERM (Risk Management)
- Harbour, SmartSheets, InCommand Tool, WebQuote
- ServiceNow, QMS, ITSM, ITIL Knowledgeable (not certified)
- CNet – Certified Data Center Technician Professional (CDCTP)
Additional Information
18+ years
Personal Information
Title: Data Center Operations Analyst
References
Professional and personal available upon request
Timeline
Data Center Smart Hands Support CDCTP
CBRE – ServerFarm Account for Capgemini
11.2006 - Current
AS400 System Production Operator/Training Coordinator
Texas Book Company
05.2003 - 06.2006
Service Dept. Office Administrator
APi Systems Group, Inc.
01.2002 - 05.2003
Data Processing Dept. Manager
Brandt Engineering Services
11.2000 - 01.2002
AS400 & Mainframe System Operator Production Support Analyst
Circle International Group
06.1999 - 11.2000
AS400 Production Support Analyst Consultant
Guaranty National Insurance Company
05.1997 - 06.1999
AS400 Sr. Operator and Data Processing Specialist
Restland of Dallas
03.1991 - 04.1997
Data Center Technician Professional
CNet - CCAM Assessment
Information Technology
Capgemini MyLearning
Wholesale/Retail College Textbooks And Merchandise
Texas Book Company - MBS Training
CIS Computer
Richland College
Data Processing
Executraine - Word Processing
Word Processing
Executraine - Word Processing
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