Shan Faizi
Ashburn,VA
Summary
• Worked on day-to-day activities throughout client workstreams including Information
Technology (IT), Business/Data Analytics and System Development.
• Managed end to end data selection and integrated data checks for private government
clients.
• Developed and executed approach to ensure quality and timely delivery of all client
deliverables.
• Developed and executed cross functional IT Audit strategy to assess controls over
financial and business critical applications throughout the business cycle.
• Worked with senior Management and Client to develop strategy and implementation
plan/road maps for business quality controls around multiple financial application and
business critical applications.
• Worked on day-to-day activities throughout client workstreams including Information
Technology (IT), Business/Data Analytics and System Development.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
AZ Tech Corporations
02.2020 - Current
- IT Support Specialist, AZ Tech Corporation – AZ Tech Corporation – Ashburn, VA
- Address: 44075 Pipeline Plaza Ste. 215, Ashburn, VA 20147
- Log all incident calls with detailed comments, while taking ownership of incidents and redirecting
- Incidents, where necessary.
- Keep end users informed of incident progress and manage their expectations
- Support Microsoft OS and Applications by providing first-line hardware support for end points.
- Administer windows active directory domain services 2012r2,2016,2019
- Create, suspend, shutdown, and resume user accounts for Leave of Absence
- Set up end user desks with appropriate hardware and build systems from USB, SCCM, and deploy
- Perform routine checks of deployed systems including daily back up checks
- Maintain inventory of installed desktop hardware and software components to keep record accurate and updated.
- Perform preventive maintenance, software/hardware upgrades.
Auto Mechanic
Binish Faizi
02.2021 - 02.2022
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Accomplished maintenance and organization mission by completing related results.
- Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
- Maintained vehicle records by recording service and repairs.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Changed, rotated and balanced tires on different types of vehicles.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed safety and emissions inspections.
Server
Ashby Ponds
04.2021 - 10.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Briar Woods High School
Ashburn, VA06.2022
Skills
- Computer: Microsoft Outlook, Microsoft Excel, Microsoft word, Microsoft Visio Microsoft Teams,
- : worked with VMware windows 10 windows 11, Active directory, Office 365, Team viewer, SharePoint, hardware Installing remote desktop services, Wireshark
- : troubleshoot assist resolve incidents remotely using skype for business, steams
- :monitor various ticket ques invocate service desk resolving escalating triaging tickets
- : repair replace computer components such as memory, graphic cards and hard drives
- Ability to research hardware and software issues
- Demonstrate installation, configuration, and upgrading of computer hardware devices and operating systems
- Strong knowledge of setting up pc's including bios configuration, Microsoft os and connectivity (Lan, WIFI, and Bluetooth) knowledge of setting up pc's including bios configuration, Microsoft os and connectivity (Lan, WIFI, and Bluetooth)
- Understanding of tcp/ ip based on network structure
- Computer hardware experience, troubleshooting, devices dell, Lenovo, apple
- Languages: English, and Urdu
- : Hands on experience
- : Have used Linux and java
- : motivated ready to solve problems
- : Providing customers with outstanding experience for service that needs to be provided
- : Very neat and polite
Additional Information
I'm also a car person a lot! I like to fix my own vehicle also I like selling cars always wanted to have my own dealership.
Timeline
Server
Ashby Ponds
04.2021 - 10.2021
Auto Mechanic
Binish Faizi
02.2021 - 02.2022
IT Support Specialist
AZ Tech Corporations
02.2020 - Current
High School Diploma -
Briar Woods High School
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