Vorn Sor
Philadelphia,PA
Summary
My seven years of customer service experience and over ten years of IT support service experience have taught me how to adapt to new settings, collaborate with others, manage large workloads, and take on various responsibilities. I am attentive, diligent, and always prepared to explore new environments that strengthen my knowledge of the world around me.
Overview
28
28
years of professional experience
Work History
IT Support Specialist
Waldron Mercy Academy
Philadelphia, PA
05.2022 - Current
- Served as technical support for installations, configuring basic networking, and troubleshooting district standard desktops and laptops
- Provided basic technical support and troubleshooting for district standard classroom technology
- Implemented technology procedures for all district technology resources
- Participated in district technology specialist meetings and as an advisory member of the school Technology Team
Desktop Support/IT Technical Support Specialist
AmeriHealth Caritas
Newtown Square, PA
02.2022 - 05.2022
- Provided 1st level end user support (basic troubleshooting and problem resolution of MS
Windows workstations, software, printers, network and phone issues) - Assisted in troubleshooting network connectivity issues, setting up VPNS, and laptop/workstation break/fix
- Participated in workstation configuration including imaging and application Installation
Customer Service Supervisor
Quaker Chemical/Quaker Houghton
Conshohocken, PA
01.2016 - 12.2021
- Provided daily leadership, training, coaching, and directly managed the efforts of a team
of Customer Service Representatives - Assisted management with development of programs and process improvements to ensure service metrics were met
- Responsible for investigating variances of consignment accounts and maintaining payroll accuracy, approval of time cards
- Managed training documentation within approved databases and assisted internal and external audits
IT Support Specialist
Quaker Chemical
Conshohocken, PA
01.2001 - 12.2016
- Responsible for installation, configuration, and ongoing usability of desktop and laptop computers, mobile devices, applications, and related technology within established FTS standards and guidelines.
- Recommended and performed hardware and software upgrades on systems to ensure security, reliability, performance and longevity
- Responsible for moves, adds, changes and asset management of network PCs and
peripherals
Helpdesk Support
IKON Office Solutions
Conshohocken, PA
01.1996 - 12.2001
- Evaluated system potential through assessing compatibility of new programs with
existing programs - Maintained system functionality by testing computer components, client confidence by keeping their information confidential, and working components through repair or replacement
- Assisted customers and staff with hardware and software challenges
Education
Bachelor of Arts - Information Technology Systems
Pierce College
Philadelphia, PA06.2006
Certification - Certified Computer Technician
Chi Institute
Broomall, PA06.1999
Skills
- Knowledgeable in MS Office (Excel, Word, Powerpoint, & Outlook), Windows, Google Docs, & Internal databases
- Bilingual (fluency in Khmer)
- Advanced knowledge of computer hardware, computer software, and current Microsoft operating systems
- Experience with computer and peripheral troubleshooting and intermediate knowledge of network troubleshooting
- Ability to work collaboratively within teams and ability to resolve complex issues with innovative
solutions - Exceptional communication, time management, and organizational skills
- Demonstrated ability to handle difficult conversations in a professional manner
- Ability to handle difficult conversations in a professional manner and adapt to dynamic working environments while make independent decisions
Timeline
IT Support Specialist
Waldron Mercy Academy
05.2022 - Current
Desktop Support/IT Technical Support Specialist
AmeriHealth Caritas
02.2022 - 05.2022
Customer Service Supervisor
Quaker Chemical/Quaker Houghton
01.2016 - 12.2021
IT Support Specialist
Quaker Chemical
01.2001 - 12.2016
Helpdesk Support
IKON Office Solutions
01.1996 - 12.2001
Bachelor of Arts - Information Technology Systems
Pierce College
Certification - Certified Computer Technician
Chi Institute