Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
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Johnathan Martinez

New York,NY

Summary

Experienced IT support specialist and technical sales expert with a proven track record in both B2B and B2C environments. Adept at resolving complex technical problems, delivering excellent customer service, and conducting detailed product assessments. Dedicated to enhancing operational efficiency, ensuring robust data security, and maintaining compliance with industry standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Support Specialist

BVSJ
01.2023 - Current
  • Provide hybrid IT support, resolving a variety of hardware and software issues both remotely and on-site.
  • Train staff on new software tools and technologies, ensuring compliance with data security and privacy regulations.
  • Troubleshoot and resolve complex IT issues, participating in decision-making regarding IT infrastructure improvements.

Technical Specialist / Commercial Specialist

Google
09.2020 - Current
  • Advocate for Google Workspace, Fi, and Pixel/Nest products, resolving customer tickets and providing top-tier technical support.
  • Collaborate with technical teams to address and solve challenges, maintaining high levels of customer satisfaction.
  • Drive sales through persuasive communication and technical expertise, optimizing transaction processes with POS machine training.

Technical Sales Representative

Boost Mobile
05.2020 - 09.2020
  • Enhance customer value proposition through effective technical training and implementing strategies to boost profitability.
  • Develop team skills to meet company goals, utilizing POS systems to improve transaction efficiency.
  • Provided technical support, troubleshooting issues, and offering solutions to improve customer satisfaction.

Technical Sales Specialist / Commercial Specialist

Samsung
09.2018 - 05.2020
  • Coordinated and managed technology setups for various events, including gaming and corporate activations.
  • Played a key role in the Samsung X Fortnite collaboration, supporting multiple Fortnite tournaments at Samsung 837.
  • Conducted one-on-one training sessions with B2B and B2C clients, educating them on the use of Samsung products.

Sales Representative

Best Buy
10.2017 - 09.2018
  • Assisted customers with product selection and purchases, offering technical support and troubleshooting.
  • Demonstrated product features to drive sales and collaborated with team members to achieve sales targets.
  • Stayed informed on current sales and promotions to provide up-to-date information to customers.

Education

Some College (No Degree) - Computer Science and Programming

ASA College
Brooklyn, NY

Skills

  • Advanced proficiency in creating documents, reports, and presentations using Word, Excel, PowerPoint, and Outlook with Microsoft Office
  • Expertise in collaborative document creation, project tracking, and team communication using Google Docs, Sheets, Slides, and Gmail through Google Workspace
  • Skilled in developing interactive dashboards and reports, integrating data from multiple sources for business insights with Power BI
  • Experienced in managing network configurations, administering databases, and ensuring data integrity and security through Networking and Data Administration

Certification

  • Google IT Support Professional Certificate
  • Technical Support Fundamentals
  • The Bits and Bytes of Computer Networking
  • Operating Systems and You: Becoming a Power User
  • System Administration and IT Infrastructure Services
  • IT Security: Defense against the Digital Dark Arts
  • Google Devices Certification
  • AZ-900 Microsoft Azure Course
  • Introduction to Generative AI
  • Build Basic Generative Adversarial Networks (GANs)
  • Artificial Intelligence Foundations: Machine Learning

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Websites

References

References available upon request.

Timeline

IT Support Specialist

BVSJ
01.2023 - Current

Technical Specialist / Commercial Specialist

Google
09.2020 - Current

Technical Sales Representative

Boost Mobile
05.2020 - 09.2020

Technical Sales Specialist / Commercial Specialist

Samsung
09.2018 - 05.2020

Sales Representative

Best Buy
10.2017 - 09.2018

Some College (No Degree) - Computer Science and Programming

ASA College

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Johnathan Martinez