Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Felix

Orlando,FL

Summary

Dynamic customer service professional adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I excel in high-pressure environments, ensuring customer satisfaction and fostering repeat business through effective communication and data entry.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Enterprise Rent-A-Car
Orlando, FL
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

7- Eleven
Cape Coral, FL
01.2018 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor Of Arts - International Business

Keiser University
Fort Myers, FL
01.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Customer Service Representative

Enterprise Rent-A-Car
09.2024 - Current

Sales Associate

7- Eleven
01.2018 - 02.2022

Bachelor Of Arts - International Business

Keiser University