Jeremy Fernandez
Avondale
Summary
Meticulous System Coordinator maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
4
4
years of professional experience
Work History
DC Systems Coordinator
The Home Depot RDC 5643
11.2021 - 03.2024
- Ensured operations team had functioning hardware including installation and maintenance
- Identified issues and needs or elevated to leadership
- Responded to associate hardware needs and coaches to train on effective usage of new hardware.
- Managed software upgrades and hardware installations, ensuring minimal downtime and optimal functionality.
- Developed user training materials for new applications, increasing employee proficiency and reducing support requests.
- Maintained accurate system documentation, facilitating efficient troubleshooting and future updates.
- Conducted regular system audits to identify areas for improvement, leading to enhanced performance and reliability.
- Provided ongoing user support by addressing questions or concerns related to various applications or systems used within the company workflow daily basis.
- Managed and monitored installed systems for highest level of availability.
- Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
DC General Warehouse Associate
The Home Depot RDC 5643
05.2020 - 11.2021
- Loaded product into outgoing trailers for the retail stores
- Trained new associates to safely and communicate effectively in outbound department
- Inducted, received, and unloaded vendor trailers for inbound department.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
- Improved workplace safety by adhering to company policies and procedures while also identifying potential hazards within the warehouse space.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
Education
Bachelor of Science in Mechanical Engineering -
Grand Canyon University
Phoenix, ArizonaSkills
- IT Asset Management
- End-User Training
- Application support
- Performance Optimization
- Technical Documentation and Reporting
- Communication and Team Collaboration
- Interpersonal Skills
- Attention to Detail
- Critical Thinking
- Reliability
- Multitasking Abilities
- Written Communication
- Adaptability and Flexibility
- Active Listening
- Self Motivation
- Technical Support and Assistance
- Problem-solving abilities
Awards
- Homer Awards for living The Home Depot Core values of Excellent Customer Service, Doing the right thing, Taking care of our people.
Volunteer Experience
MESA Day, Grand Canyon University, Phoenix, Arizona, 02/2018, Supervised booth on binary coding patterns to educate children in K-12 the basics of binary coding language.
Hobbies and Interests
- Building and painting model kits
- Playing turn based strategy games
- Playing real time strategy games
- Learning something new in the modeling hobby.
Timeline
DC Systems Coordinator
The Home Depot RDC 5643
11.2021 - 03.2024
DC General Warehouse Associate
The Home Depot RDC 5643
05.2020 - 11.2021
Bachelor of Science in Mechanical Engineering -
Grand Canyon University