Raman Bakoz
Riverbank,CA
Summary
Technology-inclined professional. Experienced in providing network and software support to users and developing and implementing technical solutions. Skilled in multiple programming languages and various computer software. Looking to expand knowledge in the field of engineering, technology, and network systems.
Overview
2
2
years of professional experience
Work History
DC Systems Coordinator
The Home Depot Distribution Center
Tracy, CA
12.2021 - Current
- Designed, planned and implemented new systems and enhancements to existing systems to improve productivity.
- Created and enhanced business applications and reports using workflow automation and other technology tools.
- Researched, recommended and implemented new software to meet business needs.
- Maintained office PCs, networks and mobile devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and PCs.
Customer Technical Support
CrossLink Professional Tax Solutions
Lathrop, CA
11.2020 - 04.2021
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered incoming support inquiries via chat, phone and email.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Explained complex technology-related issues in understandable terms to customers.
Education
Bachelor of Science - Computer Science And Engineering
University of California, Merced
Merced, CA12.2020
Skills
- Software Deployment Management
- Technical Support
- Hardware and Software Installation
- Warehouse Management Systems
- Object Oriented programming languages: Java, C, and Python
- Query Languages: mySQL and SQLite3
- Microsoft Products: Power Apps, Excel, and Access
Projects
- Cisco Security Project [2021] https://github.com/sudocoverism/CSE-120- Cisco-IoT-Security
Securing home networks against IoT devices, Dividing the treatment of devices between trusted and "untrusted"/suspicious devices - controlling what "untrusted" devices can do with the network and allowing trusted devices to encrypt their traffic over the home network so that it's concealed from the "untrusted" devices.
- IT Asset Tracking and Hub Application [Current] (link provided upon request).
Power Apps database structured application that allows for ease of asset tracking within the Home Depot warehouse system. Will include hub that directs to important links and information.
Timeline
DC Systems Coordinator
The Home Depot Distribution Center
12.2021 - Current
Customer Technical Support
CrossLink Professional Tax Solutions
11.2020 - 04.2021
Bachelor of Science - Computer Science And Engineering
University of California, Merced
Similar Profiles
A'nyah LobdellA'nyah Lobdell
Dispatcher at Lazer Spot - Home Depot Distribution CenterDispatcher at Lazer Spot - Home Depot Distribution Center
Giovany TejedaGiovany Tejeda
Outbound Warehouse Associate/Forklift Operator at The Home Depot Distribution CenterOutbound Warehouse Associate/Forklift Operator at The Home Depot Distribution Center
OLGA SANCHEZOLGA SANCHEZ
General Office Associate at The Home Depot Distribution CenterGeneral Office Associate at The Home Depot Distribution Center
Lisa RileyLisa Riley
Warehouse Associate at Home Depot Distribution CenterWarehouse Associate at Home Depot Distribution Center
Kevin ZamoraKevin Zamora
Owner at Envision ConstructionOwner at Envision Construction