Adaptable professional with a strong background in customer service and operations. Known for attention to detail and effective teamwork, contributing to improved service delivery and customer loyalty.
Work History
Uber Driver
5 Years 8 Months
Uber | 02.2021 - Current
Delivered exceptional customer service, ensuring safe and pleasant rides for passengers.
Navigated efficiently using GPS technology to optimize routes and minimize travel time.
Maintained vehicle cleanliness and functionality, conducting regular inspections and timely maintenance.
Have top tier Diamond Status on Uber and Have an Exceptional 5 Star Record.
Owner
7 Years 2 Months
Superfly Toys and Collectibles LLC | 08.2019 - Current
Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
Managed inventory systems to optimize stock levels and reduce overhead costs.
Manage daily operations, ensuring high standards of customer service and satisfaction.
Analyzed sales data to identify trends, informing product selection and promotional efforts.
Server
10 Months
Tsom Vegetarion Flavors | 08.2017 - 06.2018
Provided exceptional customer service in fast-paced dining environment.
Managed multiple tables efficiently while ensuring timely order delivery.
Collaborated with kitchen staff to ensure accurate food presentation and quality.
Assisted in training new staff on restaurant protocols and best practices.
Server
2 Years 1 Month
Un Bacio | 03.2014 - 04.2016
High-end dining establishment specializing in Italian Food
Cultivated warm relationships with regular customers, fostering loyalty to establishment.
Streamlined workflow processes for improved service speed during peak hours.
Server/Host
3 Years 8 Months
Pasta Brioni | 07.2011 - 03.2015
Greeted and seated guests, ensuring a welcoming dining experience.
Delivered exceptional service, addressing customer inquiries and requests promptly.
Managed reservations and waitlists to optimize guest flow.
Collaborated with kitchen staff to ensure timely food delivery and presentation.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Barback/Security
3 Years 7 Months
Sports City Grill and Sky Lounge/Axis and Radius | 09.2007 - 04.2011
Worked for two locations with same owners in the Nightclub Industry.
Provided security for Axiz and Radius Nightclub in Scottsdale, Arizona.
Worked as Barback and Security for Sports City Grill and Skylounge in Phoenix, Arizona
Collaborated with team members to ensure timely delivery of beverages during high-volume service periods.
Supported bartenders by preparing drink garnishes and stocking supplies efficiently.
Assisted in maintaining cleanliness and organization of bar area, enhancing workflow for service staff.
Monitored inventory levels and communicated needs to management, contributing to effective stock management.
Maintained a safe environment for customers and employees as security.
Education
No Degree
Arizona State University | Tempe, AZ | 08.1994
High School Diploma
Judson High School | Paradise Valley, AZ | 05.1993